Nur Athilah Binter Mohammad Rizal
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with great work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
Madera Sg
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Intern
PSA Corporation
09.2022 - 02.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Updated excel spreadsheets with tracking data.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
Game Master
Zero Latency
12.2021 - 06.2022
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Monitored system performance to identify potential issues.
- Maintenance and cleaning of gaming equipments through weekly tests
Intern
Secret Recipe
04.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Higher Nitec in Maritime Business
ITE College Central
No Degree - Nitec in Hospitality Operations
ITE College West
Skills
- Time Management
- Teamwork and Collaboration
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Relationship Building
- Outgoing Personality
- Easily Adaptable
- Quick Learner
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Sales Associate
Madera Sg
05.2024 - Current
Intern
PSA Corporation
09.2022 - 02.2023
Game Master
Zero Latency
12.2021 - 06.2022
Intern
Secret Recipe
04.2021 - 02.2022
No Degree - Higher Nitec in Maritime Business
ITE College Central
No Degree - Nitec in Hospitality Operations
ITE College West
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