Nur Ashikin Ibrahim
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking, passionate job seeker is eager and ready to help the team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Help Desk Officer
Certis CISCO Recruitment Centre Paya Lebar
10.2021 - 04.2022
- Improved customer satisfaction by efficiently resolving IT issues and providing timely support.
- Enhanced end-user experience with effective communication skills and empathetic listening.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Implemented security measures to protect sensitive data and safeguard against unauthorized access.
- Monitored network performance, proactively addressing potential issues before they escalated into major problems.
Project Coordinator
One World IT Rental Asia Pte Ltd
08.2019 - 10.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Managed accounts payable and receivable activities, ensuring prompt payments while maintaining strong vendor relationships.
- Ensured timely invoicing and payment processing, contributing to improved cash flow.
- Created and verified invoices.
- Booked and coordinated travel plans for 7 team members.
- Avoided late penalties by scheduling payments in advance.
Partner Experience Team Leader
GrabTaxi Pte Ltd
10.2014 - 09.2018
- Monitored partner performance and provided feedback on areas of improvement.
- Strengthened professional relationships through active participation in industry conferences and events.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Coordinated cross-functional teams to provide comprehensive advice tailored to business partner situations.
- Developed and implemented operational strategies to enhance partner support service.
- Oversaw the day-to-day administrative operations in headquarters and satellite branches, provided guidance to support staff, and enforced compliance with the organization's operational procedure.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Streamlined internal processes, fostering improved efficiency and productivity within the department.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Education
Business Practice (Business Administration)
Temasek Polytechnic
Tampines Singapore04.2025
Skills
- Escalation procedures
- Customer Service
- Help Desk Support
- Support Services
- Project Coordination
- Detail Oriented
- Documentation And Reporting
- Overseeing Daily Activities
- Cash Handling
- Evaluating Employee Work
- Technical Support
- Logistics Coordination
Certification
- 2009 - (WSQ) Provide GEMS Service
- 2012 - (WSQ) Work In A Team
- 2014 - (WSQ) Maintain Safe and Secure Working Environment
- 2018 - (Hijama Singapore) Hijama Cupping Therapy
- 2021 - (WSQ) Food Safety & Hygiene L1
- 2021 - (TP) Communication & IT Skills
- 2022 - (TP) People Management
Timeline
IT Help Desk Officer
Certis CISCO Recruitment Centre Paya Lebar
10.2021 - 04.2022
Project Coordinator
One World IT Rental Asia Pte Ltd
08.2019 - 10.2020
Partner Experience Team Leader
GrabTaxi Pte Ltd
10.2014 - 09.2018
Business Practice (Business Administration)
Temasek Polytechnic
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