Nurashikin Binte Johani
Summary
Operations professional with robust background in optimizing processes and enhancing operational efficiencies. Known for collaborative approach and consistent delivery of results, adapting to changing business needs. Proficient in team leadership, logistics coordination, and strategic planning, bringing reliable and flexible work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operation Executive
NTUC Learninghub Pte Ltd
02.2022 - Current
- Support NTUC FairpriceGroup employees for External Training & managed vendor relationships to ensure quality service delivery and adherence to agreements.
- Coordinate pre to post operation matters for FairpriceGroup employee with other external training providers
- Streamlined operational processes to enhance service delivery and efficiency.
- Coordinated resource allocation to support project timelines and client requirements effectively.
- Assist to troubleshoot classroom facilities / equipment upon request
- Developed and maintained standard operating procedures to ensure compliance and consistency.
- Preparation / Processing of invoices for training courses
- Self-motivated, with a strong sense of personal responsibility.
- Analyzed operational workflows to identify areas for process improvement and efficiency gains.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Management Assistant Officer
National University of Singapore
12.2018 - 02.2022
- Operations, Audit and Grant Management
- Handled programme operations in terms of registration, delivery support and admin support.
- Administrating grant management claim records
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships with clients while providing excellent service.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Patient Service Associate
National University Hospital
12.2015 - 02.2016
- Maintained energy and enthusiasm in fast-paced environment
- Used SPSS software to schedule appointments
- Ad hoc duties
- Replying to 20 emails per day
- Booking patient's appointment and assisting doctors to run Dermatology clinic
- Track, recall and reschedule patient's appointments
- Follow-up patient's case and update patient's information on system
- Make referral for patients to other clinic
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
Bachelor of Arts - International Hospitality And Tourism Management
Northumbria University
06.2018
High School Diploma - undefined
Republic Polytechnic
05.2016
Skills
- Administrative assistance expertise
- Efficiency improvement
- Process optimization
- Inventory management expertise
- Quality management
- Proficient in Microsoft Word, Excel, and PowerPoint
- Service delivery coordination
Accomplishments
- Collaborated with IT team in the development of work process using a newly developed internal system (Online Application portal)
- Familiarize with NUS internal system and adapting to change on new system process
- Guide faculty on the administration and operations process on the ground work
- Experienced in operating CET short courses for both physical and online class
Certification
- Positive Phone Skills Certificate
- NUH Internship Participation Programme
- Student Merit Award
- School Graduation Certificate
LANGUAGES
English - Upper intermediate
Malay - Upper intermediate
Timeline
Operation Executive
NTUC Learninghub Pte Ltd
02.2022 - Current
Management Assistant Officer
National University of Singapore
12.2018 - 02.2022
Patient Service Associate
National University Hospital
12.2015 - 02.2016
High School Diploma - undefined
Republic Polytechnic
Bachelor of Arts - International Hospitality And Tourism Management
Northumbria University
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