Nurashikin Tugiman
Summary
With a record at the Ministry of Education, I excel in classroom management and fostering student engagement. My ability to build strong relationships and employ critical thinking has consistently enhanced learning environments and satisfaction levels. Fluent in multiple languages, I bring a unique blend of hard and soft skills to effectively meet and exceed employer expectations.
Overview
20
20
years of professional experience
Work History
Teacher
Ministry of Education
07.2011 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Survey Interviewer
DP Information Group
03.2008 - 05.2008
- Explained survey objectives and procedures to interviewees.
- Adjusted scripts to better target needs and interests of specific individuals.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
Airport Guide
Civil Aviation Authority of Singapore
01.2008 - 03.2008
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Customer Service Associate
Citycab
12.2004 - 02.2005
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma In Education - Specialisation In Malay Language
Nanyang Technological University
Singapore06.2011
A Levels - Arts And Humanities
Millenia Institute
Singapore12.2007
O Levels - Arts And Humanities
Presbyterian High School
Singapore12.2004
Primary Schools Leaving Examination - N.A
Townsville Primary School
Singapore12.2000
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Parent-Teacher Communication
- Student Engagement
- Behavior Management
- Growth Mindset
- Fluent in Language
Timeline
Teacher
Ministry of Education
07.2011 - Current
Survey Interviewer
DP Information Group
03.2008 - 05.2008
Airport Guide
Civil Aviation Authority of Singapore
01.2008 - 03.2008
Customer Service Associate
Citycab
12.2004 - 02.2005
Diploma In Education - Specialisation In Malay Language
Nanyang Technological University
A Levels - Arts And Humanities
Millenia Institute
O Levels - Arts And Humanities
Presbyterian High School
Primary Schools Leaving Examination - N.A
Townsville Primary School
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