Nur Aqilah Binte Dzulkiflee

• Facilitated smooth appointment process by coordinating across all clinic team (GP, executive health screening & specialist team)
• Answering incoming/outgoing calls.
• Replying to emails.
• Calling and sending emails to No-Show health screening patients.
• Streamlined medical concierge operations for increased efficiency and improved patient experience.
• Current Salary: $3000
• AWS & Performance bonus

1) Responsible for recovering for overdue payments from clients.

2) Communicate with clients, negotiate repayment plan, and 3) Work to ensure loans are repaid within acceptable terms.

Take appropriate collections/legal/restructuring actions for recovery of debt and minimize credit losses

4) Negotiate with clients for acceptable repayment plans.

5) Other adhoc task when needed.

Last drawn salary: $3000

Quarterly Incentives.

Reason for leaving: Husband was offered a stable & high income job that require me to stay home while finding alternative to care for the kids.

• Supervise and manage a team of 10-15 officers who are based in call centre and field visit (Household Survey)
• Provide mentorship and training to new officers.
• Approve and manage the tabulation of staffs working hours and KPIs completed.
• Recommend improve work procedures.

Perform officers job scope which include:

• Complete survey via phone and field visit
• Reach out to targeted audience with addresses given
• Schedule an interview appointments with respondents
• Date entry entry for complete surveys
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Last drawn salary: $3500
• Reason for leaving: Project ended and did not opt in for a different project

• Attend to all patients inquiries across all channels (Facebook, Instagram, Whatsapp and call)
• Answering to incoming calls for appointment bookings, inquiries and complaints.
• Making outbound calls for appointment recalls and No Show leads.
• Supervise and oversee the team daily role.
• Rate staff call
• Be the first point of contact for complaints/feedbacks
• Manage complaints/feedback amicably with a service recovery within 7 working days.
• Provide a monthly call centre reports, team commission reports
• Last Drawn Salary: $2200
• AWS, monthly incentives, commissions and $200 guaranteed training allowance.
• Reason for leaving: Taking care of late grandfather (mum was a sole breadwinner)