Nur Aqidah Rohani
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Call Agent
StarHub
08.2022 - 10.2022
- Exceeded sales quotas consistently through effective lead generation and persuasive communication skills.
- Expanded market reach by conducting research to identify new target segments and tailor sales pitches accordingly.
- Identified new opportunities for upselling by staying informed of the latest industry trends and product offerings.
- Developed favorable customer service relationships and built new, robust customer bases.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Made average of 50 outbound and inbound calls per day.
Administrative Assistant
Eleventh Inc.
03.2020 - 03.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated travel arrangements for staff members attending out-of-town events or conferences.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Telemarketer
Lupix Printing And Design Company
10.2019 - 12.2019
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Answered calls, took messages, and transferred calls to correct individuals.
- Followed up with customers to solicit further sales.
Food and Beverage Attendant
Long John Silver's
01.2014 - 06.2014
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - PSLE
Xinghua Primary School
Hougang12.2011
Skills
- Quality Control
- Resolving Issues
- Customer Communications
- Data Gathering
Timeline
Call Agent
StarHub
08.2022 - 10.2022
Administrative Assistant
Eleventh Inc.
03.2020 - 03.2021
Telemarketer
Lupix Printing And Design Company
10.2019 - 12.2019
Food and Beverage Attendant
Long John Silver's
01.2014 - 06.2014
No Degree - PSLE
Xinghua Primary School
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