Nur Annatasha Binte Jailani
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Fulfillment Associate
Stores Pte Ltd
06.2021 - 12.2022
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
- Strengthened supply chain efficiency by promptly reporting any discrepancies or issues to supervisors for timely resolution.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Provided excellent customer service with prompt communication regarding order updates or concerns when necessary.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
Administrative Assistant
Aquaducks Pte Ltd
04.2021 - 07.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Service Worker
The Alchemist Brew Pte Ltd
09.2019 - 09.2020
- Improved customer satisfaction by providing timely and accurate services in a professional manner.
- Increased repeat business through excellent service and attention to detail.
- Enhanced team performance by providing effective training on company policies and procedures.
- Streamlined service processes, resulting in increased efficiency and improved response times.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
Waitress
Fish & Co Restaurant
02.2017 - 08.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Outlet Supervisor
Ayam Penyet Ria
11.2014 - 12.2017
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined outlet operations for increased efficiency by implementing new process improvements.
- Enhanced team morale with regular coaching, feedback sessions, and staff recognition initiatives.
- Reduced inventory shrinkage by conducting regular audits and implementing strict loss prevention policies.
- Exceeded sales targets consistently through effective upselling techniques and product knowledge training for staff members.
- Managed daily cash reconciliation, ensuring accuracy in financial transactions and timely deposits.
- Developed strong relationships with vendors, negotiating favorable terms and conditions for product supply agreements.
- Coordinated staff schedules to optimize coverage during peak periods while minimizing labor costs.
- Implemented visual merchandising strategies to showcase products effectively, driving increased sales revenue.
- Ensured compliance with health and safety regulations by maintaining a clean, organized, and hazard-free work environment.
Education
Diploma in Business Administration & Management -
Ngee Ann Polytechnic
Singapore05.2024
Part-Time ITE Higher Nitec In Accountancy -
Institute Of Technical Education
SingaporeNitec In Finance Services -
Institute Of Technical Education
Singapore02.2019
Nitec In Info-Communications Technology - Network And System Administration
Institute Of Technical Education
Singapore02.2016
Cambridge Certificates Of Education - Normal Academic Level
Pioneer Secondary School
Singapore12.2014
Primary School Leaving Examination Certificate -
Boon Lay Garden Primary School
Singapore, Null, Singapore12.2010
Skills
- Product Packaging
- Invoice Verification
- Warehouse Safety
- Shipment Preparation
- Order Picking
- Fulfillment Processing
- Loading and Unloading
- Willing to Learn
- Detail Oriented
- Relationship Building
- Flexible Schedule
- Shipment Receiving
- Team Leadership
- Order Accuracy
- Multitasking
- Decision Making
- Product Knowledge
- Attention to Detail
- Time Management
- Office Administration
- Appointment Scheduling
- Scheduling
- Data Entry
- Business Administration
- Microsoft Excel
- Accounting Skills
- Microsoft Outlook
- Microsoft Word
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Fulfillment Associate
Stores Pte Ltd
06.2021 - 12.2022
Administrative Assistant
Aquaducks Pte Ltd
04.2021 - 07.2021
Service Worker
The Alchemist Brew Pte Ltd
09.2019 - 09.2020
Waitress
Fish & Co Restaurant
02.2017 - 08.2019
Outlet Supervisor
Ayam Penyet Ria
11.2014 - 12.2017
Diploma in Business Administration & Management -
Ngee Ann Polytechnic
Part-Time ITE Higher Nitec In Accountancy -
Institute Of Technical Education
Nitec In Finance Services -
Institute Of Technical Education
Nitec In Info-Communications Technology - Network And System Administration
Institute Of Technical Education
Cambridge Certificates Of Education - Normal Academic Level
Pioneer Secondary School
Primary School Leaving Examination Certificate -
Boon Lay Garden Primary School
Similar Profiles
Farzanah ParwazeFarzanah Parwaze
Assistant Sales Operations Support Manager at Watsons Personal Care Stores Pte LtdAssistant Sales Operations Support Manager at Watsons Personal Care Stores Pte Ltd
Leah ValerosLeah Valeros
Assistant Store Manager at Watsons Personal Care Stores Pte LtdAssistant Store Manager at Watsons Personal Care Stores Pte Ltd
Santo JohnsonSanto Johnson
Sales Assistant at Provider Stores Pte. LtdSales Assistant at Provider Stores Pte. Ltd