Nur Amira Syafawati Mohamad subki
Johor Bahru
Summary
Friendly and enthusiastic associate. Able to learn new tasks quickly and proven multitasking abilities. Expert receptionist bringing 9 years of expertise in hotel industry. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.
Overview
6
6
years of professional experience
Work History
Guest Service Leader
Holiday Inn Express Singapore Katong
04.2024 - Current
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
- Resolved guest issues professionally, turning potential negative experiences into positive ones.
- Coordinated with various departments to address guest requests quickly and efficiently.
- Monitored daily business operations to drive peak team performance.
- Communicated with managers to discuss employee performance.
Assistant Night Manager
Ibis Singapore on Bencoolen
08.2022 - 04.2024
- Readied necessary handover documentation for morning staff, enhancing smooth-running business operations.
- Greeted customers warmly and professionally, checking in efficiently for optimal customer satisfaction.
- Ensured guest rooms were cleaned within allotted timeframes, ready for morning check-in.
- Produced and processed end-of-day reports for thorough, reliable company reference.
- Managed front-of-house reception duties using Opera, handling all out-of-hours check-in, check-out and customer transactions.
- Resolved customer complaints calmly and professionally, delivering positive outcomes to maintain hotel reputation.
Front Office Supervisor
Ibis Singapore on Bencoolen
05.2022 - 08.2023
- Trained junior team members regarding to customer services, check in check out process.
- Organized guest requests, including wake-up calls and reservations.
- Offered advice and assistance to guests paying attention to special needs or wants.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Guest Service Agent
Ibis Singapore on Bencoolen
04.2019 - 04.2022
- Responded to incoming guests and telephone calls. Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Greeted guests upon arrival and offered assistance.
- Collected room deposits, fees and payment
Front Office Supervisor
Berjaya Penang Hotel
08.2018 - 03.2019
- To Assist the Front Desk Manager / Assistant Manager (in their absence) with regard to the operation of the reception on a daily basis to the standards required.
- Willingness to learn and take on new responsibilities
- Punctual and highly discipline.
- Fast learner. Ability to work in group and friendly.
- Able to efficiently work under pressure.
- Able to adapt To be fully competent in the correct procedure to follow in the event of an emergency.
- Prepare night report for HOD.
Education
Diploma of Higher Education - Diploma in Business Studies
UNIFIELD INTERNATIONAL COLLEGE (UITM CAMPUS)
2014
Skills
- Willingness to learn and take on new responsibilities
- Punctual and highly discipline Fast learner
- Ability to work in group and friendly
- Able to efficiently work under pressure
- Able to adapt
- Opera adept
- Strong leadership
Timeline
Guest Service Leader
Holiday Inn Express Singapore Katong
04.2024 - Current
Assistant Night Manager
Ibis Singapore on Bencoolen
08.2022 - 04.2024
Front Office Supervisor
Ibis Singapore on Bencoolen
05.2022 - 08.2023
Guest Service Agent
Ibis Singapore on Bencoolen
04.2019 - 04.2022
Front Office Supervisor
Berjaya Penang Hotel
08.2018 - 03.2019
Diploma of Higher Education - Diploma in Business Studies
UNIFIELD INTERNATIONAL COLLEGE (UITM CAMPUS)
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