Nur Amirah Nadzirah Bte Azman
Tampines
Summary
I have experience in managing customer interactions and resolving issues efficiently. Able to utilise strong communication and problem-solving skills to enhance customer satisfaction. Also I have a track record of building positive relationships with guests/passengers. I have successfully implemented initiatives to streamline customer support processes, leading to improved client retention during my time in the airline industry. Demonstrated strong problem-solving abilities and effective communication skills in fast-paced environments. Able to attend to complaints when it's necessary and is very tech-savvy.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Delta Airlines
07.2023 - 01.2024
- Making changes to existing flight bookings.
- Handling passengers lost baggage.
- Assist in passenger complaints.
- Assists with bookings and coordinate with various departments with regards to waivers and exceptions.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced passengers satisfaction by addressing and resolving issues in a timely manner.
- Monitored passenger feedback, identifying trends to improve product offerings and the overall customer experience.
Guest Service Representative
Ascott Raffles Singapore
07.2022 - 11.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Guest Services Executive
Great World Serviced Apartment
03.2022 - 06.2022
- Check in/out guests.
- Handle bookings of facilities.
- Answering incoming calls/emails from guests/external vendors.
- Maintained a well-stocked front desk area for guest convenience, including brochures, maps, newspapers, and refreshments.
- Collaborated with housekeeping staff to ensure clean and comfortable rooms for guests upon arrival.
- Assisted in training new team members on company policies, procedures, and best practices in guest service delivery.
- Resolved guest complaints quickly and effectively, maintaining a high level of customer satisfaction.
Ashraf's Cafe Crew
Ashraf's Cafe
12.2020 - 01.2022
- Carried out daily operations efficiently
- Prepared bulk food orders for campaigns
- Prepared food for student care
- Carried out stock-taking
- Cashiering
Starbucks Barista
Starbucks
11.2019 - 12.2019
- Created wide variety of hot and cold drinks
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Complied with standards for merchandising, stocking and storing product
- Cashiering
Coffee Barista
CoffeeBean Tea Leaf
03.2019 - 10.2019
- Brewed and served coffee, tea and other non-alcoholic drinks
- Created wide variety of hot and cold drinks
- Maintained supply levels in counter and customer areas to meet typical demands
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
- Cashiering
Universal Studios Singapore
USS
09.2018 - 01.2019
- Oversaw daily operations to ensure high levels of productivity.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained friendly and professional customer interactions.
- Ushering
- Equipment checks
Education
Kaplan
Wilkie Rd 02.2022
O Levels
Junyuan Secondary School
Tampines 12.2018
Skills
- Fast learner
- Attention to Detail
- Motivated
- Able to work under pressure
- Call center operations
- Understanding customer needs
- Customer service
- Direct sales
- Complaint resolution
- Problem resolution
- Billing adjustments and refunds
- Microsoft office
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Experience Specialist
Delta Airlines
07.2023 - 01.2024
Guest Service Representative
Ascott Raffles Singapore
07.2022 - 11.2022
Guest Services Executive
Great World Serviced Apartment
03.2022 - 06.2022
Ashraf's Cafe Crew
Ashraf's Cafe
12.2020 - 01.2022
Starbucks Barista
Starbucks
11.2019 - 12.2019
Coffee Barista
CoffeeBean Tea Leaf
03.2019 - 10.2019
Universal Studios Singapore
USS
09.2018 - 01.2019
Kaplan
O Levels
Junyuan Secondary School
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Kimberly AllenKimberly Allen
Csa Agent at Delta AirlinesCsa Agent at Delta Airlines
Khadijah DanielKhadijah Daniel
Special Assignment Flight Attendant (SAFA) at Endeavor Airlines (Wholly Owned By Delta Airlines)Special Assignment Flight Attendant (SAFA) at Endeavor Airlines (Wholly Owned By Delta Airlines)