Summary
Overview
Work History
Education
Skills
Languages
Timeline
Nur Amirah Misnawi

Nur Amirah Misnawi

Summary

Proven ability to enhance team productivity and guest satisfaction, as demonstrated at Fizazzle Entertainment, by leveraging strong critical thinking and motivating team skills. Excelled in classroom management and lesson planning, achieving significant improvements in learning outcomes and operational efficiency.

Overview

8
8
years of professional experience

Work History

Teacher

Tomato Cooking School
05.2024 - Current


  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing environment that promoted emotional well-being for all students.

Patient Care Coordinator

Smilefocus
03.2023 - 04.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Events Executive

Fizazzle Entertainment
07.2022 - 02.2023
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems, trained and support 15 team members.
  • Managed venue, labor and technical efforts of internal and external partners to successfully execute event.
  • Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.


Swabber

Health Promotion Board
06.2020 - 06.2022


  • Delivered consistent high-quality results by strictly following established guidelines and procedures.
  • Assisted in training new staff on proper swabbing techniques, boosting team productivity and skill levels.
  • Reduced incidences of false negatives by continuously updating knowledge on best practices in specimen collection.

Bartender / Service Crew Member

Cuba Libre Bar
01.2018 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

After School Care Teacher

Pro-Teach
02.2019 - 11.2019
  • Developed strong relationships with students and parents, fostering a positive learning environment.
  • Established clear expectations for behavior and academic performance, creating an atmosphere conducive to success.
  • Contributed to a positive school climate by participating actively in staff meetings.
  • Maintained accurate records of student attendance, grades, and behavioral issues for administrative purposes.

Singapore Story Guide

Singapore Discovery Centre
11.2016 - 12.2018
  • Enhanced guest experience by providing informative and engaging guided tours.
  • Maintained safety standards during excursions, resulting in zero accidents or incidents.
  • Built personal relationships with guests to promote positive experiences.
  • Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.

Banquet Service Crew

NUSS Kent Ridge Guild House
12.2015 - 11.2016
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak period.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.

Education

ITE College West , 1 Choa Chu Kang Grove
02.2018

Graduate with NITEC in Travel and Tourism

Westwood Secondary Shool, 11 Jurong West Street 25
12.2014

Graduate with N-Level Certification

Xingnan Primary School, 05 Jurong West Street 91
12.2010

Graduate with PSLE Certification

Skills

  • Classroom Management
  • Critical Thinking
  • Lesson Planning
  • Motivating Team

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Teacher - Tomato Cooking School
05.2024 - Current
Patient Care Coordinator - Smilefocus
03.2023 - 04.2024
Events Executive - Fizazzle Entertainment
07.2022 - 02.2023
Swabber - Health Promotion Board
06.2020 - 06.2022
After School Care Teacher - Pro-Teach
02.2019 - 11.2019
Bartender / Service Crew Member - Cuba Libre Bar
01.2018 - 03.2020
Singapore Story Guide - Singapore Discovery Centre
11.2016 - 12.2018
Banquet Service Crew - NUSS Kent Ridge Guild House
12.2015 - 11.2016
ITE College West - ,
Westwood Secondary Shool - ,
Xingnan Primary School - ,

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Nur Amirah Misnawi