Nur Amalina Mahat
Singapore
Summary
Highly-motivated and a creative and dynamic team player with over 7 years of experience working in a customer-centric office. With a B.A Honors in Communication Design, I honed my creative skills in designing educational posters and activities, design content marketing strategies and produce high quality content for Raising Keenders, as well as creative problem-solving. Eager to leverage organizational skills and passion for creativity to contribute to a dynamic team in CPF Board.
Overview
14
14
years of professional experience
Work History
Stay at Home Parent
Freelance
03.2020 - Current
- Found and design online printables and children activity books at Raising Keenders , and sold over 200 hard copies with at least 60 online downloads daily.
- Design thematic learning posters for children.
- Design thematic gift packs for children with over 300 sets sold.
- Design posters and invites for family events.
- Design posters for Waterway Primary School events.
- Actively volunteers at Waterway Primary School for storytelling, decorations for school events (Children's' Day, Teacher's Day, National Day etc) and helping out at school booths during Science and Math Week.
Executive
Central Provident Fund Board (CPFB)
09.2010 - 07.2017
- Processed daily CPF applications promptly within 3 working days.
- Processed bank details of CPF members within 3 working days.
- Handled daily correspondence, feedback and enquiries from customers directly.
- Handled administrative requests and enquiries from Managers, Directors and other departments.
- Maintained and updated department's FAQ section to ensure accuracy and relevance.
- Collaborated with other departments to ensure information in the website meets organizational objectives.
- Liaised with external vendors for printing of CPF Retirement publications.
- Proofread Retirement marketing collaterals prior to publishing.
- Developed manual test cases and conducted several UAT (user account testing) for CPF LIFE projects.
- Prepared and reconciled department's monthly general ledger.
- Streamlined and improved department's workflow of monthly general ledger by at least 40%.
- Identified issues and improved section's workflow efficiency that shortened average time by at least 30%.
Executive Assistant
People's Association (PA)
04.2010 - 09.2010
- Designed banners and advertising posters for events held at community centres.
- Proofread newsletters and marketing collaterals.
- Assisted in weekly PA events and exhibitions.
- Responsible for ordering and tracking event inventory include collateral and gift packs.
- Conducted market research and built close relationship with members of the community to understand customer's needs and interests.
- Organized workshops with over 80% participation.
- Compiled company data and information to improve participation for future events.
Education
2nd Class Honors 2nd Division - Design And Visual Communications
Lasalle College of The Arts
Singapore01.2010
GCE "O Levels" - 5 Passes With Credits
Springfield Secondary School
Singapore12.2005
PSLE - 4 Passes With Credit
East View Primary School
Singapore12.2000
Skills
- Administrative
- Adobe Photoshop
- Canva
- Creativity
- Customer service
- Experimentation
- Graphic design
- Microsoft Office Suite
Languages
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Stay at Home Parent
Freelance
03.2020 - Current
Executive
Central Provident Fund Board (CPFB)
09.2010 - 07.2017
Executive Assistant
People's Association (PA)
04.2010 - 09.2010
2nd Class Honors 2nd Division - Design And Visual Communications
Lasalle College of The Arts
GCE "O Levels" - 5 Passes With Credits
Springfield Secondary School
PSLE - 4 Passes With Credit
East View Primary School