Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nur Amalina Ahmad Indra

Summary

Dynamic and results-driven professional with a proven track record at Cocoba Pte Ltd, excelling in service excellence and effective problem resolution. Recognized for enhancing customer satisfaction and fostering teamwork, while adeptly managing inventory and operations. Strong communicator with critical thinking skills, consistently delivering exceptional results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Store In Charge

Cocoba Pte Ltd (Irvins)
08.2023 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Team Captain Barista

Flash Coffee
02.2022 - 05.2023
  • Organized and managed team schedules.
  • Lead the team to daily store target.
  • Lead team member with a positive customer service.
  • Maintain work flow smoothly.
  • Give a fast solution for any customer complain.

Store Supervisor

CaramelCrisp Pte Ltd (Garrett Popcorn)
06.2017 - 02.2022
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Answered product questions and assisted customers in selection and checkout.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
  • Oversaw daily operations to ensure smooth and efficient store function.
  • Trained new employees on customer service excellence, resulting in more efficient and effective team.
  • Trained newly hired sales team in upselling techniques.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Banquet Captain

Swissotel Merchant Court
12.2011 - 02.2015
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
  • Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
  • Coordinated with event planners for seamless event organization, leading to increased positive reviews.
  • Managed inventory of banquet equipment, ensuring availability and quality for events.
  • Maintained meticulous event records, ensuring accurate billing and inventory management.
  • Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
  • Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
  • Improved team efficiency with comprehensive pre-event briefings and debriefings.
  • Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained clean and safe work environment.

Education

Service Skill Office

Institute of Technical Education Singapore
12-2008

Skills

  • Positive interpersonal skills
  • Strong teamwork skills
  • Service excellence
  • Effective problem resolution
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Strong time management skills
  • Calm under pressure

Timeline

Store In Charge

Cocoba Pte Ltd (Irvins)
08.2023 - 04.2025

Team Captain Barista

Flash Coffee
02.2022 - 05.2023

Store Supervisor

CaramelCrisp Pte Ltd (Garrett Popcorn)
06.2017 - 02.2022

Banquet Captain

Swissotel Merchant Court
12.2011 - 02.2015

Service Skill Office

Institute of Technical Education Singapore

Similar Profiles

CREATE PROFILE
Nur Amalina Ahmad Indra