Nur Aleeza Binte Fandy
Singapore
Summary
Experienced with providing top-notch customer service in fast-paced environments. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Provide top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Call Center Agent
Delta Air Lines
05.2023 - Current
- Provided support via phone for passenger inquiries.
- Providing support to peers when needed
- Working towards the Team Goals
Admin Assistant
Pinnacle Interior Solutions
12.2021 - 06.2023
- Handled all aspects of payroll administration, maintaining compliance with regulations.
- Generated detailed invoices.
- Accurate record-keeping through diligent data entry.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Relations and Marketing Assistant
Fuller Life Wellness Pte Ltd
08.2020 - 11.2021
- Handled online community engagement.
- Developed marketing materials.
- Designed newsletters.
- Coordinating website content updates.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Generated detailed reports on campaign performance, providing valuable feedback for future planning.
Banquet Server
Ginger Garden Dining Pte Ltd
09.2019 - 01.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Service Crew
Wangzai Hong Kong Café Restaurant
08.2017 - 07.2019
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Took orders, prepared meals, and collected payments.
Education
Diploma - Customer Experience Management
Republic Polytechnic
04.2020
"O" Level -
Naval Base Secondary School
12.2016
Skills
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Excel
- Digital marketing
- Social media management
- Graphic Design
- Writing skills
- Documentation and reporting
- Administrative experience
- Communication skills
- Organisational skills
- Time management
- Phone etiquette
- Data entry
Timeline
Call Center Agent
Delta Air Lines
05.2023 - Current
Admin Assistant
Pinnacle Interior Solutions
12.2021 - 06.2023
Customer Relations and Marketing Assistant
Fuller Life Wellness Pte Ltd
08.2020 - 11.2021
Banquet Server
Ginger Garden Dining Pte Ltd
09.2019 - 01.2020
Service Crew
Wangzai Hong Kong Café Restaurant
08.2017 - 07.2019
"O" Level -
Naval Base Secondary School
Diploma - Customer Experience Management
Republic Polytechnic
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Eros MoralesEros Morales
ALA ( Aircraft Lead Agent) at Delta Air Lines, IncALA ( Aircraft Lead Agent) at Delta Air Lines, Inc
Amarion NelsonAmarion Nelson
Ramp Agent at Delta Air Lines, Hartsfield Jackson International AirportRamp Agent at Delta Air Lines, Hartsfield Jackson International Airport