Experienced Operations Manager with 7 years in enhancing business operations and driving productivity. Skilled in planning, problem-solving, and team development, with a strong grasp of industry trends and excellent communication. Proven ability to identify improvement areas and implement strategic changes effectively.
Hi, I’m
Nuraisyah Ramli Wong
Singapore
Summary
Overview
10
years of professional experience
5
Certification
4
Languages
Work History
Ministry Of Health
Operations Manager
2022.01 - Current (2 years & 8 months)
Job overview
- Expertly managed review and enforcement strategies within Testing Operation Tasking Group, enhancing operational workflow and compliance with health policies.
- Drove multi-agency collaboration initiatives to align with Trust & Safety goals, leading to significant improvements in policy enforcement on government digital platforms.
- Onboarded medical service providers (120 providers) ensuring operational excellence within MOH’s compliance framework.
- Successfully led cross-functional teams to optimize system operations and drive strategic process improvements for high-risk sectors under vulnerable category.
- Showcased ability to work globally and cross-functionally by coordinating with international agencies on policy updates related to Trust & Safety across government platforms.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Health Promotion Board Singapore
Operations Manager
2020.10 - 2021.12 (1 year & 2 months)
Job overview
- Implemented scaled operational processes to ensure seamless sector and agency onboarding in compliance with health policies for 36 agencies.
- Supported cross-functional teams—including tech and data analysis—to enable efficient sector operations, directly impacting developer success across digital platforms.
- Orchestrated 'GoWhere'(site) government portal's content strategy for operational testing sites, ensuring high-quality user experience and safety standards.
- Partnered with healthcare providers to advocate Self Swab model, leveraging problem-solving skills to improve public health operations.
- Drove initiatives to refine COVID workflows, demonstrating commitment to operational excellence and risk reduction in healthcare.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
FACEBOOK APAC
Quality & Operational Excellence
2019.03 - 2019.09 (6 months)
Job overview
- Managed APAC market operations for Quality Assurance with focus on optimizing user experience in ASEAN market using data-driven policy enhancements.
- Assisted in creating clear documentation processes for new QA agents (10 agents), promoting consistency across regional teams.
- Fostered collaboration across cross-functional teams to achieve productivity gains, vital to maintaining high levels of trust among users.
- Conducted thorough investigations into escalations, contributing significantly to policy compliance.
- Improved customer satisfaction with timely and effective resolution of concerns and issues.
- Reviewed internal systems regularly for potential inefficiencies or gaps in functionality that could impact overall performance.
- Implemented continuous improvement initiatives for ongoing process optimization and better performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Birmingham University, UK Singapore
Bachelor of Arts International Business from International Business
07.2023
University Overview
Skills
- Innovative Thinking
- Strategic Planning
- Product Development
- Business Strategy
- Operations Management
- Customer Service
- Team Work
- Strategic Planning & Process Improvement
- Problem-Solving
- Team Leadership
- Planning and Implementation
Accomplishments
Accomplishments
- Implemented standardized processes and improved operational workflows across the APAC operation team while enhancing chatbot intelligence to identify business needs and protocols. (Facebook, APAC)
- Successfully deployed Rostered Routine Testing 'RRT' landing page and GoWhere digital platform, providing informative content and mapping of testing centers. Collaborated with internal and external teams to plan and execute the Self Swab model, ensuring smooth grant reimbursement and approvals. (Health Promotion Board, Singapore)
Certification
2022 - Foundations of Project Management, Google.
2020 - Google IT Support Professional, Google.
2020 - Digital Marketing, Linkedin.
2017 - Bing Ads Accreditation, Microsoft.
2015 - ICA Advanced Certificate in Governance, Risk and Compliance, International Compliance Training Academy.
2012 - Diploma Counselling & Psychology, Kaplan Higher Learning Institute.
Award – National Resilience Medal (Prime Minister Office, Singapore)
Language – Native English, Malay, Bahasa Indonesia, Conversational Mandarin
Past Experience
Past Experience
GOOGLE, APAC Jun 2018– Feb 2019
Operation Manager
Building strong communications between Google and Media Ad agencies to ensure smooth operation deliverables for all new and on-going campaigns. Keeping close relation with Ad agencies operations media planning and budgeting.
GE HEALTHCARE (SINGAPORE) May 2017 – May 2018
Operation Associate (Compliance)
Worked with the Legal team to oversee the compliance and policy for third party agencies for GE Healthcare in APAC. Worked across teams with sales and project to ensure clients on board are compliant with background checks. Conduct interviews with clients to ensure they are top notch clean and compliant to join the big company.
MICROSOFT CORPORATION (SINGAPORE) Apr 2014 – Apr 2017
Senior Ads Policy Specialist
Worked along side with technical support team, sales team, engineers and clients of Bing Ads serving the APAC region. Helped clients with optimizing their ads and solving their technical issues such as policy infringement, rejected ads, keywords. Created centralized learning platform using One Note across APAC, EMEA and US teams to share learnings and policy updates.
Timeline
Operations Manager
Ministry Of Health
2022.01 - Current (2 years & 8 months)
Operations Manager
Health Promotion Board Singapore
2020.10 - 2021.12 (1 year & 2 months)
Quality & Operational Excellence
FACEBOOK APAC
2019.03 - 2019.09 (6 months)
Birmingham University, UK
Bachelor of Arts International Business from International Business
2022 - Foundations of Project Management, Google.
2020 - Google IT Support Professional, Google.
2020 - Digital Marketing, Linkedin.
2017 - Bing Ads Accreditation, Microsoft.
2015 - ICA Advanced Certificate in Governance, Risk and Compliance, International Compliance Training Academy.
2012 - Diploma Counselling & Psychology, Kaplan Higher Learning Institute.
Award – National Resilience Medal (Prime Minister Office, Singapore)
Language – Native English, Malay, Bahasa Indonesia, Conversational Mandarin
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