NUR AISYAH BTE JOHAR -
SINGAPORE
Summary
Accomplished Shift Supervisor at STARBUCKS COFFEE COMPANY, adept in staff management and customer satisfaction. Excelled in employee training, maintaining workplace safety, and streamlining financial transactions. Proven track record in enhancing service quality, with a keen focus on inventory control and fostering a welcoming environment. Demonstrates a unique blend of leadership and interpersonal skills, driving operational excellence.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2014 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Receptionist
California Fitness & Yoga
04.2004 - 03.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained confidentiality of information regarding clients and company.
Education
OFFICE SKILLS
ITE BISHAN
SINGAPOREN LEVEL
PIONEER SECONDARY SCHOOL
SINGAPORESkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Inventory control and record keeping
Languages
BAHASA INDONESIA
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2014 - 06.2024
Receptionist
California Fitness & Yoga
04.2004 - 03.2006
OFFICE SKILLS
ITE BISHAN
N LEVEL
PIONEER SECONDARY SCHOOL
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