NUR AISAH A RAHMAN
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive profitability and achieve business objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
MCI Career Services Pte Ltd/ dnata Singapore Pte Ltd
10.2023 - 02.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Warehouse Assistant
Falcon Logistics
08.2022 - 01.2023
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
Administrative Assistant
PPIS Child Development
11.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Cashier
NTUC Fairprice - Woodlands Civic Centre
01.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Assistant
SuperPets
07.2019 - 08.2019
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Team Member Cook
Kentucky Fried Chicken
01.2016 - 12.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Mayflower Secondary School
12.2018
Marsiling Primary School
12.2014
Skills
- Microsoft Office Applications
- PowerPoint
- Excel
- Word
- Customer Service
- AS Connect Airline System
- Class 2B License
Timeline
Customer Service Agent
MCI Career Services Pte Ltd/ dnata Singapore Pte Ltd
10.2023 - 02.2024
Warehouse Assistant
Falcon Logistics
08.2022 - 01.2023
Administrative Assistant
PPIS Child Development
11.2021 - 08.2022
Cashier
NTUC Fairprice - Woodlands Civic Centre
01.2020 - 09.2021
Retail Assistant
SuperPets
07.2019 - 08.2019
Team Member Cook
Kentucky Fried Chicken
01.2016 - 12.2017
Mayflower Secondary School
Marsiling Primary School
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