NUR AIN YUSOFF
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant/Junior Secretary
RB Capital Group
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Organized and detail-oriented with a strong work ethic.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Skilled at working independently and collaboratively in a team environment.
Hostess
Intercontinental Robertson Quay
07.2017 - 12.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
Guest Relations Officer
Sofitel Singapore Sentosa Resort & Spa
02.2016 - 06.2017
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Cross-trained and provided backup support for organizational leadership.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Promptly responded to inquiries and requests from prospective customers.
Guest Service Leader
CÉ LA VI Restaurant & Skybar
08.2010 - 10.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Supervisor
ASTONS Prime Steakhouse
01.2010 - 08.2010
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Service Crew
Secret Recipe Pte Ltd Cafe
09.2007 - 12.2009
- Maintained a clean and organized work environment for improved customer experiences.
- Backed up servers by setting up trays and completing some food deliveries.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated cash registers and POS systems, handling over cash daily.
- Worked well with teammates and accepted coaching from management team.
Temp. Data Processor
Housing Development Board
03.2007 - 07.2007
- Checked for accuracy by verifying data and records.
- Applied data validation procedures to support and enforce data integrity.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Assisted with development of data entry procedures to streamline data processing.
- Evaluated source documents to locate needed information.
Service Crew
Häagen-Dazs
02.2005 - 07.2007
- Maintained a clean and organized work environment for improved customer experiences.
- Backed up servers by setting up trays and completing some food deliveries.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Stocked shelves to organize aisles in assigned department.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Education
Diploma in Tourism & Hospitality -
Harriet Business School
11.2009
Ngee Ann Secondary School
12.2006
Ngee Ann Primary School
12.2001
Skills
- Basic computer literacy
- Verbal and written communication
- Organizational skills
- Strategic planning and scheduling
- Multitasking and Time Management
- Administrative Support
- Call Screening
- Confidentiality and Data Protection
- Travel Arrangements
- Professional and mature
Timeline
Administrative Assistant/Junior Secretary
RB Capital Group
01.2022 - Current
Hostess
Intercontinental Robertson Quay
07.2017 - 12.2021
Guest Relations Officer
Sofitel Singapore Sentosa Resort & Spa
02.2016 - 06.2017
Guest Service Leader
CÉ LA VI Restaurant & Skybar
08.2010 - 10.2015
Supervisor
ASTONS Prime Steakhouse
01.2010 - 08.2010
Service Crew
Secret Recipe Pte Ltd Cafe
09.2007 - 12.2009
Temp. Data Processor
Housing Development Board
03.2007 - 07.2007
Service Crew
Häagen-Dazs
02.2005 - 07.2007
Diploma in Tourism & Hospitality -
Harriet Business School
Ngee Ann Secondary School
Ngee Ann Primary School
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