NurAin Shariffudin
AIN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
17
17
years of professional experience
Work History
Customer Support Associate
Wise
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information across emails, phones and chats.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Senior Laboratory Operations Assistant
Eurofins Central Laboratory Pte Ltd
05.2021 - 01.2022
- Lead, organize and review the work of staff - Provide training to new staff
- Provide training when there is an operation update in SOP
- Interpret, explain and enforce department policies and procedures
- Operate a variety of laboratory equipment in a safe and effective manner
- Support in implementing migration of systems when necessary
- Contribute to departmental audits and action plans - Investigate and assist with writing of CAPA (Corrective And Preventive Actions) for the department
Laboratory Operations Assistant
Eurofins Central Laboratory Pte Ltd
06.2018 - 05.2021
- Familiar and compliant with the Standard Operation Procedures (SOP)
- Receive and open the diagnostic kit upon arrival
- Perform accessioning by entering the relevant information on the specimen and requisition form into the LIMS
- Perform quality check on both specimen and requisition form
- Notify/clarify with Project Management on any potential defects/deficiency and follow up with corrective action
- Label the specimen with proper bar code label for positive identification of specimen
- Proper storage of post analysis samples
- Receive, storage, and proper tracking of frozen samples
- Perform specimen management functionality
- Prepare outbound shipments as required
- Liaise with couriers for the timely delivery of shipments
- Timely reporting of any problems or issues to Laboratory Management or delegate
Sample Coordinator II
Covance (Asia) Pte Ltd
11.2013 - 09.2017
- Sample accession tasks including: opening, entering, tracking, labeling, and disposal of samples
- Sample entry of food, dietary supplements and micro samples
- Coordinate with Client Service Coordinators to establish or update customer service procedures, with guidance, as appropriate
- Communicate discrepancies to appropriate personnel and assist with problem solving
- Handles internal customer inquiries, solve problems with assistance, and contact internal clients for clarification as needed
- Uses LabWare Laboratory Information System (NIMS) and how to use in daily duties
- Assists group with analysis of CAIRs and CAPAs as assigned
- Other supporting duties as assigned
Assistant Teacher
White Lodge Kindergarten
06.2013 - 11.2013
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher and administrators to enforce school policies and procedures.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Guide
Resort World Sentosa, South East Asian Aquarium
11.2012 - 02.2013
- Station interpreters and tour guides
Records Keeper
Jurong Bird Park Pte Ltd
06.2011 - 07.2012
- In charge of writing Daily, Weekly and Monthly reports
- Writing up data entry for new hatching's and updating inventory
- Basic animal husbandry when required
- Export and import of animals (including coordinating between zoological institutions overseas and all agents)
- Designing and re-building crates for exporting animals
Artist Liaison Officer (Intern)
Esplanade Presents: Mosaic Music Festival
01.2007
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
Sales Assistant, Party Coordinator
Plaster Fun House, Suntec City
06.2009 - 11.2010
- Conducts and plans specialised Plaster Painting Workshops
Customer Service Associate
Borders Bookstore
11.2008 - 03.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
Face Painter
Magic Creatus, Events
01.2008 - 01.2009
- Engaged customers in process to provide memorable experience.
- Kept work areas clean and neat at all times.
- Set up painting stand and stocked with supplies.
- Utilized exceptional customer service skills to satisfy all needs.
Barista Learning Coach
Starbucks Coffee
08.2006 - 07.2008
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
No Degree - FOUNDATION CERTIFICATE IN BIOMEDICAL SCIENCES
MDIS (University of Bradford, UK)
Diploma - Technology and Arts Management
REPUBLIC POLYTECHNIC
2008
GCE - undefined
SHUQUN SECONDARY SCHOOL
2005
Skills
- Computer Proficiency
- Data Entry
- Customer Service
- Recordkeeping Strengths
- Critical Thinking
- Training Development Aptitude
- Staff Training
- Team Support
Timeline
Customer Support Associate
Wise
01.2022 - Current
Senior Laboratory Operations Assistant
Eurofins Central Laboratory Pte Ltd
05.2021 - 01.2022
Laboratory Operations Assistant
Eurofins Central Laboratory Pte Ltd
06.2018 - 05.2021
Sample Coordinator II
Covance (Asia) Pte Ltd
11.2013 - 09.2017
Assistant Teacher
White Lodge Kindergarten
06.2013 - 11.2013
Guide
Resort World Sentosa, South East Asian Aquarium
11.2012 - 02.2013
Records Keeper
Jurong Bird Park Pte Ltd
06.2011 - 07.2012
Sales Assistant, Party Coordinator
Plaster Fun House, Suntec City
06.2009 - 11.2010
Customer Service Associate
Borders Bookstore
11.2008 - 03.2009
Face Painter
Magic Creatus, Events
01.2008 - 01.2009
Artist Liaison Officer (Intern)
Esplanade Presents: Mosaic Music Festival
01.2007
Barista Learning Coach
Starbucks Coffee
08.2006 - 07.2008
No Degree - FOUNDATION CERTIFICATE IN BIOMEDICAL SCIENCES
MDIS (University of Bradford, UK)
Diploma - Technology and Arts Management
REPUBLIC POLYTECHNIC
GCE - undefined
SHUQUN SECONDARY SCHOOL
Similar Profiles
Cameron CullenCameron Cullen
Customer Support Associate at WiseCustomer Support Associate at Wise
Islam AboulelaIslam Aboulela
Fraud Prevention Team Lead at WiseFraud Prevention Team Lead at Wise
Cheyenne RandellCheyenne Randell
Total Service Representative - Business at WiseTotal Service Representative - Business at Wise