Summary
Overview
Work History
Education
Skills
Certifications Attained
Computer Software Skills
Last Drawn Salary
Willing To Travel
Target Job Position Level
Preferred Employment Type
Personal Information
Availability
Languages
Timeline
Generic

NURAIN BINTE JOHARI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Transport & Warehouse Manager

QuickSTAT International C/O Kuehne + Nagel Pte Ltd
08.2023 - 04.2024
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with QSHE safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Increased warehouse efficiency by implementing new standard operating procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Conducted quality assurance and performance audits.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Maintained accreditation standards by ensuring comprehensive quality assurance measures are met.

Operations Supervisor

QuickSTAT International C/O Kuehne + Nagel Pte Ltd
04.2021 - 07.2023
  • Motivated and trained employees to maximize team productivity.
  • Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured the key milestone information are being key accurately and timely into the in-house system (Pick Up Confirmation / Out for Delivery / Proof of Delivery details / Airline Tender / Airline Recovery)
  • Performed daily checks of temperature control conditioning facilities, reporting any deviations & discrepancies to management immediately and supporting swift resolution
  • Managed 3rd party service provider inventory supplies within the APAC region, ensuring supply levels in alignment with projected demand
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Managed internal operational standards and productivity targets.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Collected customer feedback from Control Tower department and made operation adjustments to improve retention and satisfaction.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Encouraged and promoted ideas aligned to operation needs and benefits.
  • Tracked company equipment, tools and technology to manage inventory.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.

Supervisor - Customer Service

Scan-Shipping Pte Ltd
09.2019 - 12.2020
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
  • Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
  • Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
  • Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
  • Negotiated favorable rates with carriers to ensure competitive pricing for clients while maintaining company profit margins.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
  • Added insurance coverage to protect interest of client and shipment from loss or damage during transit.
  • Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.

Customer Service Officer

Scan-Shipping Pte Ltd
02.2015 - 08.2019
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
  • Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
  • Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
  • Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
  • Improved customer satisfaction ratings by providing timely updates on shipment status and addressing concerns promptly.
  • Evaluated carrier performance regularly to maintain high-quality service standards while identifying areas for improvement or potential cost savings initiatives.
  • Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
  • Added insurance coverage to protect interest of client and shipment from loss or damage during transit.

Admin Assistant cum Receptionist

Scan-Shipping Pte Ltd
03.2013 - 01.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for Director.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Admin Assistant cum Receptionist

JMC Corporation Pte. Ltd.
04.2009 - 12.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

GCE N(T)-Level - English, Malay, Mathematics, Science, EOA

Fajar Secondary School
Singapore, Null, Singapore

PSLE - English, Malay, Mathematics And Science

Teck Whye Primary School
Singapore, Null, Singapore

Skills

  • Operational Leadership
  • Collaborative Teamwork
  • Staff training and Development
  • Inventory Management
  • Process Improvement
  • Problem-Solving
  • Quality Assurance
  • Carrier Negotiations
  • Documentation Management
  • Customer Relationship Management
  • Freight Management
  • Cross-border Coordination

Certifications Attained

  • 2017, Singapore Custom Competency Certificate
  • 2020, Workplace Safety and Health Control Measures
  • 2022, Cryogenic Gases Safety training
  • 2023, IATA Dangerous Goods Certification (Transport of Dangerous Goods by Air)

Computer Software Skills

  • Windows
  • Macintosh
  • Microsoft Office (Words & Excel)
  • Zoom
  • Teams

Last Drawn Salary

S$6400

Willing To Travel

Yes

Target Job Position Level

Junior/Mid Managerial level

Preferred Employment Type

Full time

Personal Information

  • Age: 40
  • Date of Birth: 12/05/84
  • Gender: Female
  • Nationality: Singaporean

Availability

06/01/24

Languages

English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Malay
Intermediate (B1)

Timeline

Transport & Warehouse Manager

QuickSTAT International C/O Kuehne + Nagel Pte Ltd
08.2023 - 04.2024

Operations Supervisor

QuickSTAT International C/O Kuehne + Nagel Pte Ltd
04.2021 - 07.2023

Supervisor - Customer Service

Scan-Shipping Pte Ltd
09.2019 - 12.2020

Customer Service Officer

Scan-Shipping Pte Ltd
02.2015 - 08.2019

Admin Assistant cum Receptionist

Scan-Shipping Pte Ltd
03.2013 - 01.2015

Admin Assistant cum Receptionist

JMC Corporation Pte. Ltd.
04.2009 - 12.2010

GCE N(T)-Level - English, Malay, Mathematics, Science, EOA

Fajar Secondary School

PSLE - English, Malay, Mathematics And Science

Teck Whye Primary School

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