Nurah Shabirah

Summary

Dedicated f&b and retail with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills front desk customer service . Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in malay with solution-oriented approach.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

year of professional experience

Work History

F&B

cocoboss

12.2021 - Current

Planned promotional menu additions based on seasonal pricing and product availability.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Stocking and replenishing Exceptional customer service Problem-solving skills Cash register operation Multi-tasking strength Product and service sales Flexible & Adaptable Malay English Education Verified proper portion sizes and consistently attained high food quality standards.
Prepared identical dishes numerous times daily with consistent care, attention to detail, and quality. Produced many coconut shakes per day and maintained near-perfect customer satisfaction scores.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

Retail Sales Associate

Toys'rus

11.2021 - 12.2022

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales. Maintained records related to sales, returns and inventory availability.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging. Ensure every customer's needs and goals were achieved Engaged with customers to effectively build rapport and lasting relationships.
Achieved perfect attendance record for 4 months consecutively.
Helped customers complete purchases, locate items and join reward programs
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Greeted customers and helped with product questions, selections and purchases
Informed customers of current store promotions to encourage additional sales purchases
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Trained new associates on cash register operations, conducting customer transactions and balancing drawer
Balanced and organized cash register by handling cash, counting change and storing coupons
Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Organized store merchandise racks and displays to promote and maintain visually appealing environments

Education

High School Diploma -

Meridian Secondary School

Singapore

11.2020

Yu Neng Primary School, PSLE

Singapore

11.2016

Business Service

ITE College East

Singapore

Skills

Problem Solving: 1 2 3 4 5 6 7 8 9 10
Adaptability: 1 2 3 4 5 6 7 8 9 10
Leadership skills: 1 2 3 4 5 6 7 8 9 10

Customer Service Skills : 1 2 3 4 5 6 7 8 9 10
Empathy: 1 2 3 4 5 6 7 8 9 10
Customer Needs Analysis: 1 2 3 4 5 6 7 8 9 10

Timeline

F&B

cocoboss

12.2021 - Current

Retail Sales Associate

Toys'rus

11.2021 - 12.2022

High School Diploma -

Meridian Secondary School

Yu Neng Primary School, PSLE

Business Service

ITE College East