MS Office (Word, Excel, Outlook, Power Point)
Nur Afrina M. Sanni
Senior Retail Associate
Summary
Resolution-minded and detail-oriented team player with 4 years of experience solving complex product defects, refunds and stock deficiencies and extraordinary customer service. Team-oriented senior, motivating employees to take ownership of respective roles. Dedicated and dependable relationship-builder ensuring transparency within the team. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Retail Associate
Aesop
10.2020 - Current
- Handled customer issues and complaints with professionalism and diplomacy, leading to successful resolutions.
- Assisted in driving sales growth through effective merchandising strategies and product knowledge.
- Managed inventory levels, ensuring proper stock levels were maintained to meet customer demand.
- Operated cash register efficiently during peak hours while maintaining accuracy in transactions processed.
- Trains and supervises new and tenured team members ensuring consistent performance
- Handles important paper work for the team and the store; such as Payroll Timesheets & finance bookkeeping.
- Coordinated visual merchandising efforts with seasonal displays and held in-store events to attracted customers and increase sales opportunities.
Safety Coordinator
E-Bridge Pre-School
10.2020 - 01.2021
- Reduced accident rates through the development and implementation of effective safety training programs.
- Coordinated with external vendors for equipment maintenance, guaranteeing optimal functionality of all safety systems.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Liaised with management and employees enable smooth communication regarding safety procedures.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Responded to any emergencies as instructed and with utmost efficiency.
Speech and Drama Consultant
School For Kids Global
01.2020 - 10.2020
- Collaborated with teachers to develop lesson plans that integrated drama techniques into core subjects.
- Guided student-led productions from concept development through final performances, ensuring high-quality results while cultivating leadership skills among participants.
- Enhanced students'' public speaking skills by incorporating drama exercises and role-playing activities.
- Expanded access to extracurricular speech and drama activities through partnerships with local community organizations and cultural institutions.
- Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
Retail Sales Associate
Lisa Von Tang
12.2019 - 01.2020
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Event Crew Member
Primarius
11.2019 - 01.2020
- Enhanced event attendee experiences by providing exceptional customer service and addressing inquiries promptly.
- Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Aided in the registration process for attendees, ensuring an efficient check-in experience for all guests.
- Maintained a clean and organized event environment, promoting a positive experience for all attendees.
- Maintained punctuality and professionalism throughout each shift, reflecting positively on the entire event crew team.
Personal Assistant
Great Eastern Life
10.2019 - 12.2019
- Accomplished project deadlines by assisting with task completion whenever required.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Retail Sales Associate
Kenzo Paris
12.2018 - 12.2019
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Sales Associate
Diane Von Furstenberg
06.2019 - 11.2019
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Stage Manager
Eureka
07.2019 - 10.2019
- Managed budgets responsibly, allocating funds appropriately across various aspects of productions to maximize return on investment.
- Developed comprehensive show reports, providing valuable feedback to improve future performances.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Conducted thorough script analysis to identify potential issues or challenges before they arose during production.
- Streamlined communication between departments for smoother rehearsal and production processes.
- Facilitated conflict resolution among cast members and crew, fostering a positive work environment throughout each production.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Maintained a safe working environment through proper implementation of safety protocols and procedures.
- Supervised set construction crews and coordinated with designers to develop functional stage sets that met aesthetic requirements.
- Established excellent relationships with local theaters and arts organizations, expanding networking opportunities for future productions.
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Crafted plan for breaking news events and trained and prepared entire staff on how to handle such scenarios.
Producer
Mediacorp Pte Ltd
02.2018 - 12.2018
- Continuously improved workflow efficiency by identifying bottlenecks in production processes and implementing solutions.
- Implemented data-driven decision-making to improve overall production quality and audience satisfaction levels.
- Developed innovative marketing strategies to promote productions, generating buzz and driving ticket sales.
- Collaborated with cross-functional teams to deliver exceptional multimedia productions for various platforms.
- Creating jingles, short advertisement buzz
- Edits live interviews
- Always check-in for any live accidents to ensure host delivers correct live information to the radio listeners.
Retail Sales Associate
Juicy Couture
12.2017 - 08.2018
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Diploma - Music & Audio Technology
Singapore Polytechnic
Singapore 04.2001 -
Skills
Analytical Thinking
undefinedSoftware
Logic Pro X
Pro Tools
Sibelius
Timeline
Senior Retail Associate
Aesop
10.2020 - Current
Safety Coordinator
E-Bridge Pre-School
10.2020 - 01.2021
Speech and Drama Consultant
School For Kids Global
01.2020 - 10.2020
Retail Sales Associate
Lisa Von Tang
12.2019 - 01.2020
Event Crew Member
Primarius
11.2019 - 01.2020
Personal Assistant
Great Eastern Life
10.2019 - 12.2019
Stage Manager
Eureka
07.2019 - 10.2019
Retail Sales Associate
Diane Von Furstenberg
06.2019 - 11.2019
Retail Sales Associate
Kenzo Paris
12.2018 - 12.2019
Producer
Mediacorp Pte Ltd
02.2018 - 12.2018
Retail Sales Associate
Juicy Couture
12.2017 - 08.2018
Diploma - Music & Audio Technology
Singapore Polytechnic
04.2001 -
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