NUR AFIQAH BINTE JOHAN
Summary
Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
RU ASSEST
06.2021 - Current
- Defects management of internal units, handles 722 units and 820 units following projects
- Ensure that all defects rectification works are carried out properly and within the defined time frame given by the Client
- Ensure complaints on defects are being follow up in a timely manner, rectification works are being arranged and addressed in accordance to the contractual requirements within the shortest possible period
Guest Relation & Event Supervisor
POTATO HEAD SINGAPORE
01.2018 - 05.2021
- Emails / complains / feedback
- Assist service staff on the floor
- Monthly stock inventory
- Supervise staff / daily briefing
- Daily sales report
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Selected and ordered décor and event materials.
- Established positive relationships with clients, resulting in repeat business and referrals for future events.
Supervisor
SWENSEN'S
09.2016 - 12.2017
- Cashiering / Taking orders
- Assisting Managers in training new staff (OJT)
- Monthly stock inventory / ordering goods from supplier
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Shipping Coordinator
TIONG NAM LOGISTICS SINGAPORE PTE LTD
12.2013 - 12.2015
- Ship HP cargo world-wide by Land, Air & Sea by SAP process
- Updating monthly report in Excel & liaise with third party
- Receiving incoming items for shipment
- Liaise with overseas shipping coordinator for shipment
Education
National ITE Certification - Service Skills Retail
ITE College West, Clementi Campus
Singapore 01.2025 - 12.2025
GCE "N" LEVEL -
JUYING SECONDARY SCHOOL
Singapore 01.2005 - 01.2008
PSLE -
JUYING PRIMARY
Singapore 01.1999 - 01.2004
Skills
Customer service
Customer support
Data entry
Microsoft PowerPoint
Microsoft Excel
Administrative support
Awards
- Public Spiritual Award (SCDF)
- CCA Leadership Award, 04/04/08
- School Colours Award
- DISTINCTION leadership as Staff Sergeant, NCDCC, 2008
- Certificate of achievement for displaying outstanding leadership qualities, 2008
- Excellent service award, 2019
Timeline
National ITE Certification - Service Skills Retail
ITE College West, Clementi Campus
01.2025 - 12.2025
Customer Service Officer
RU ASSEST
06.2021 - Current
Guest Relation & Event Supervisor
POTATO HEAD SINGAPORE
01.2018 - 05.2021
Supervisor
SWENSEN'S
09.2016 - 12.2017
Shipping Coordinator
TIONG NAM LOGISTICS SINGAPORE PTE LTD
12.2013 - 12.2015
GCE "N" LEVEL -
JUYING SECONDARY SCHOOL
01.2005 - 01.2008
PSLE -
JUYING PRIMARY
01.1999 - 01.2004
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