Nur Afifah Hazali

Executive, Cancer Rehab

Client Management:
- Managed patients across various platforms, including face-to-face interactions, phone calls, email correspondence, and virtual meetings.
- Oversaw new admissions and client referrals, including the signing of service agreements, conducting applications, verifying means testing and Medisave accounts, providing financial counseling, and maintaining client case files.
- Coordinated clients' assessments, therapy appointments, and arranged transport as necessary.
- Facilitated billing for therapy sessions, collected payments, and tracked clients' Medisave usage.
- Handled the safekeeping and banking of daily collections.
- Addressed client or caregiver feedback on non-clinical matters and conducted satisfaction surveys.

Report Management:
- Prepared monthly submissions for MOH subvention and Medisave claims.
- Compiled monthly statistics on rehab operations and prepared data for submission to MOH/AIC for subvention.

Vendor Management:
- Initiated Purchase Requests, issued Purchase Orders, tracked delivery status, and settled payments to vendors.

General Administration:
- Provided end-user level administration of various IT systems and applications used for operations, including MOH and AIC portals, CPF Board MediClaim portal, and internal CRM system.
- Maintained the rehab masterlist and managed purchases, including verifying invoices for payment.
- Oversaw medical supply stocks and liaised with equipment vendors for maintenance support.
- Prepared monthly claims for locums and staff, created and updated admin-related Standard Operating Procedures, and managed donations and volunteers.

Senior Enrolled Nurse for Wound Care and
Hospice Support Services

1. Wound Care Home Visits:
- Conduct scheduled home visits to patients requiring wound care
management.
- Assess and dress wounds according to established protocols and best
practices.
- Monitor patients progress and provide education on wound care to
patients and their families.

2. Medical Supply Management:
- Conduct monthly checks of medical supplies at patient homes and
replenish as needed.
- Maintain accurate records of medical supplies used and obtained
during home visits.

3. Equipment Loan Coordination:
- Facilitate the loan of medical equipment on an ad hoc basis as per
patient needs.
- Ensure proper documentation and tracking of equipment loaned to
patients.

4. Collaboration with Multidisciplinary Team:
- Work collaboratively with members of a multi-disciplinary team to
provide comprehensive care to patients.
- Contribute to 24-hour medical care, pain and symptom management,
and family support.

5. Financial Assistance and Referrals:
- Identify patients and families in need of financial assistance through
means testing or counseling.
- Refer eligible patients to the social workers department within the
organization for further support.

6. Referrals for Nursing Home, HBRC, and Hospices:
- Assist in initiating referrals for Nursing Home, Home-Based Care
(HBRC), and hospice applications under the Agency for Integrated Care
(AIC).

7. Patient Satisfaction Surveys and Bereavement Visits:
- Take charge of patient satisfaction surveys, ensuring timely and
accurate data collection.
- Conduct daily follow-up visits to assess patient satisfaction and
address any concerns.
- Track bereavement visits made by nurses to support families after
the loss of their loved ones.

8. Support for P4 Patient Follow-up:
- Assist nurses in wound care, procedure cares, and teleconsultations
for patients with complex medical needs (P4 patients).
- Prioritize follow-up visits and provide necessary information to the
nursing team.

MBS MHC Healthcare Centre under the MHC
Asia Group Pte Ltd

- Managing daily patient care and operations in Clinic settings.
- Provide close monitoring and quick thinking in cases of emergency in
Clinic settings.
- Demonstrate an organized, effective and timely approach to all tasks.
- Recognize when staff and colleagues need assistance and offer practical
support.
- Manage Fitness to work as a portfolio, liaising with Dr and Human
Resource Department in ensuring the patient is deemed fit for duty
according to their job scope.
- Manage Food Handler as a portfolio, liaising with patient who are
scheduled for typhoid injection and assessment before they start
working in their department and to update Human Resource
department diligently.
- Part of stocks and inventory work group; where clinic supplies are
managed, replenished and disposed.

- Ensuring the utmost safety compliance for patient and staff in daily on
the groundwork processes, organizational policies and procedures.
Ensure that patient confidentiality is maintained at all times and access
to patient related information (either electronic or paper based) is
restricted to the needs of work. Carry out activities that are consistent
and in compliance with applicable external legislations, regulations, etc.,
and internal policies, procedures, etc.

In Ward 20 (Cardio Thoracic Intensive Care Unit) under
the National University Heart Centre Singapore (NUHCS):

- Managing daily patient care and operations in ICU settings.

- Provide close monitoring and quick thinking in cases of emergency in
ICU settings.

- Demonstrate an organized, effective and timely approach to all tasks.

- Recognize when staff and colleagues need assistance and offer practical
support.

- Part of 6s team by making sure medical stocks and equipment is arrange
and label properly, keeping only what is necessary and discard anything
to maintain cleanliness and eliminate hazards to provide an injury-free
work environment.

- Part of BME (Medical Devices) team in making sure that all equipment is
operationally safe to use and is sent for timely servicing when due.

- Part of stocks and inventory work group; where ward supplies are
managed, replenished and disposed. Liaising with MMD and relevant
vendors and service providers to ensure the daily ward operational
needs are met adequately.

- Ensuring the utmost safety compliance for patient and staff in daily on
the groundwork processes, organizational policies and procedures.

- Ensure that patient confidentiality is maintained at all times and access
to patient related information (either electronic or paper based) is
restricted to the needs of work. Carry out activities that are consistent
and in compliance with applicable external legislations, regulations, etc.,
and internal policies, procedures, etc.

In Ward 56 (Medical Oncology) under National Cancer
Institute of Singapore (NCIS):

- Managing daily patient care and operations in general ward settings.
Demonstrate an organized, effective and timely approach to all tasks.
Recognize when staff and colleagues need assistance and offer practical
support.

- Assisting doctors in bedside care procedures.

- Ensuring the utmost safety compliance for patient and staff in daily on
the groundwork processes, organizational policies and procedures.
Ensure that patient confidentiality is maintained at all times and access
to patient related information (either electronic or paper based) is
restricted to the needs of work. Carry out activities that are consistent
and in compliance with applicable external legislations, regulations, etc.,
and internal policies, procedures, etc.

- Preceptor for student nurses on clinical attachment in the ward.
Providing them with relevant guidance and knowledge on nursing care
and operations in general ward settings.

- Part of stocks and inventory work group; where ward supplies are
managed, replenished and disposed. Liaising with Material Management
Division (MMD) and relevant vendors and service providers to ensure
the daily ward operational needs are met adequately.

- Create a handover checklist for the ENs to help them in planning the to-
do-list for the day