Nur adriana
Admin Executive Cum Personal Assistant
Summary
Dynamic administrative professional with a proven track record at Matt's Education, excelling in customer service and event coordination. Skilled in database management and adept at enhancing operational efficiency. Recognized for fostering strong relationships with parents and students, ensuring seamless communication and satisfaction. Committed to continuous improvement and delivering exceptional results.
Administrative professional prepared to drive operational efficiencies and organizational success. Known for improving office workflows and managing executive support functions effectively. Dependable team player who adapts to changing needs and consistently delivers results. Proficient in scheduling, correspondence management, and project coordination.
Overview
5
5
years of professional experience
Work History
Admin Executive Cum Personal Assistant
Matt's Education
04.2024 - Current
- Managed front desk operations including student scheduling, attendance tracking, maintaining centre documents and handling parent enquiries with professionalism and care.
- Acted as a personal assistant to the centre director - coordinated personal tasks such such as food runs, pantry restocking and ad hoc errands.
- Supported internal operations by preparing and maintaining reports including class enrolments tracking, basic student progress summaries, monthly financial/admin records and staff scheduling/performance monitoring.
- Liaised with parents, students and teachers to ensure smooth communication, scheduling and resolution of issues.
- Assisted in preliminary research and planning for the development of an in-house CRM system tailored to tuition centre workflows.
- Managed inventory of teaching materials and stationery, liaised with vendors for procurement and centre upkeep.
- Managed the centre's social media presence across Instagram, Facebook and TikTok. Created and scheduled engaging content to promote classes, highlight centre culture and increase online engagement.
Camp Facilitator
Sands Leadership and Development Centre
08.2022 - 02.2025
- Led groups of children safely through variety of camp activities.
- Adapted program content based on individual camper needs to ensure equitable access to learning opportunities for everyone involved in the program.
- Implemented innovative icebreaker activities that encouraged camaraderie between new acquaintances within the group setting quickly.
- Developed engaging workshop content tailored to the needs of diverse age groups and interests, ensuring an enriching camp experience for all attendees.
- Staying overnight for camps.
- Participate in team building activities to enhance working relationships.
Attractions Operations (Part Time)
Gardens By The Bay
Gardens By The Bay
02.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Provide information and assistance to visitors.
- Ensure ticket and attraction admission checks.
- Handling of crowd control
- Assist to facilitate events and programs held.
Sports Retail Specialist
Decathlon
03.2022 - 10.2022
- Ensured a clean, organized store environment to enhance the shopping experience.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
- Increased sales revenue by promoting store promotions and upselling products.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
- Visual merchandising.
Customer Service Officer
Fitness First
05.2020 - 03.2022
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
- Admin duties
- Cashiering duties.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
High School Diploma -
ITE College West
04.2001 -
Skills
Administrative management
New employee orientations
Database coordination
File management
File organization
Front desk management
Document preparation
Customer service
Event coordination
Appointment scheduling
Privacy policies
Social Media Marketing
Timeline
Admin Executive Cum Personal Assistant
Matt's Education
04.2024 - Current
Attractions Operations (Part Time)
Gardens By The Bay
02.2024 - 06.2024
Camp Facilitator
Sands Leadership and Development Centre
08.2022 - 02.2025
Sports Retail Specialist
Decathlon
03.2022 - 10.2022
Customer Service Officer
Fitness First
05.2020 - 03.2022
High School Diploma -
ITE College West
04.2001 -