NUR ADILLAH WATI Binti Ahmat
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Server
Rumours Beach Club
2019.11 - 2020.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cocktail Server
Marquee
2019.07 - 2019.10
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Sales Associate
Nike
2018.09 - 2019.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Coffee Bean & Tea Leaf
2017.01 - 2018.10
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Secondary Education
SMK DATO ABDUL RAHMAN YASSIN
Johor Bahru Malaysia12.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Customer Service
- Hospitality service expertise
- Sales expertise
- Guest Relations Management
- Adaptable and Flexible
- Warm and Friendly
- Team Player
Timeline
Server
Rumours Beach Club
2019.11 - 2020.03
Cocktail Server
Marquee
2019.07 - 2019.10
Sales Associate
Nike
2018.09 - 2019.06
Barista
Coffee Bean & Tea Leaf
2017.01 - 2018.10
Secondary Education
SMK DATO ABDUL RAHMAN YASSIN
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