Nuradilahamirah Abdul Rahman
TCartel Pte Ltd
14
years of professional experience
Professional Summary
Dedicated and organized professional with experience in customer service, operations, and administrative support. Skilled in communication, coordination, documentation, and problem-solving within fast-paced environments. Detail-oriented and dependable, with a proven ability to support daily operations, deliver excellent service, and contribute effectively to team success.
Work History
Event Retail Management
1 Year 3 Months- Coordinated daily operations for atrium sales pop-up stores and bazaar events while adhering to venue requirements and operational guidelines.
- Facilitated communication between mall management, vendors, logistics teams, and retail staff to support event operations.
- Assisted with event setup, logistics coordination, and troubleshooting in fast-paced retail environments.
- Provided customer service by addressing inquiries, resolving concerns, and enhancing the customer experience.
- Managed staff scheduling and roster planning to maintain adequate manpower coverage and operational efficiency.
- Monitored on-site activities and identified solutions to operational challenges.
Customer Service & Quality Coordinator
6 Years 5 Months- Coordinated quality assurance audits to identify process inefficiencies and suggest improvements.
- Facilitated development and revision of quality management documentation to ensure compliance with industry standards.
- Monitored product quality through inspections and produced reports for senior management review.
- Collaborated with cross-functional teams to resolve quality issues and implement effective corrective actions.
- Addressed customer inquiries and provided solutions to service-related problems to improve customer satisfaction.
- Maintained accurate records and documentation.
- Followed operational procedures and conducted thorough quality checks.
- Worked closely with supervisors and team members to address recurring issues.
- Supported efficient workflow operations and service delivery.
Retail Customer Service Representative
13 Years 8 Months- Assisted customers with product choices and inquiries to create a positive shopping atmosphere.
- Processed transactions accurately through point-of-sale systems while maintaining cash drawer accuracy.
- Addressed customer complaints promptly to improve satisfaction and foster loyalty.
- Worked with team members to keep store displays clean and organized.
- Guided new hires on customer service standards and store policies for uniformity.
- Evaluated customer feedback to pinpoint service enhancement opportunities and boost operational efficiency.
- Handled transactions swiftly using point-of-sale systems to minimize customer wait times.
Education
"0" Level
Nitec - Engineering
"N" Level
Skills
Event planning
Event setup and breakdown
Cash handling
Customer service
Team leadership
Problem-solving
Timeline
Event Retail Management
TCartel Pte Ltd
03.2025 - CurrentRead More
Customer Service & Quality Coordinator
JJ Express Ptd
01.2020 - 2025Read More
Retail Customer Service Representative
Robinson.co
10.2012 - 2019Read More
Private - Malay Language
"0" Level
Read More
Institute of Technical Education
Nitec from Engineering
Read More
Riverside Secondary School - English Science Art Cpa
"N" Level
Read More