NUR ZAWANAH
F&B
Singapore
Summary
An Individual with 7 years of experience in F&B industry. Proficient in managing people and resources to accomplish challenging objectives and willingness to take on any function using resourceful and adaptable approach.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Retail Supervisor
Baker's Brew Studio Pte Ltd
06.2022 - 03.2025
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Evaluated employee performance and coached and trained to improve weak areas
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Monitored workflow to improve employee time management and increase productivity
Assistant Supervisor
The Famous Amos Chocolate Chip Cookie
06.2019 - 06.2022
- Maintained accurate inventory
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Revised work practices to improve efficiency, boost quality and meet production goals
Part Time Barista
Starbucks
12.2017 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Recommended products based on solid understanding of individual customer needs and preferences
Education
Higher Nitec - Human Resources
ITE College East
Nitec - Business Services
ITE College East
Skills
Motivational Leadership
Scheduling and Coordinating
Inventory Accuracy
Customer Rapport
POS Inventory System Operation
Google Docs
Timeline
Retail Supervisor
Baker's Brew Studio Pte Ltd
06.2022 - 03.2025
Assistant Supervisor
The Famous Amos Chocolate Chip Cookie
06.2019 - 06.2022
Part Time Barista
Starbucks
12.2017 - 03.2019
Higher Nitec - Human Resources
ITE College East
Nitec - Business Services
ITE College East