An Individual with 7 years of experience in F&B industry. Proficient in managing people and resources to accomplish challenging objectives and willingness to take on any function using resourceful and adaptable approach.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Retail Supervisor
Baker's Brew Studio Pte Ltd
06.2022 - 03.2025
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Evaluated employee performance and coached and trained to improve weak areas
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Monitored workflow to improve employee time management and increase productivity
Assistant Supervisor
The Famous Amos Chocolate Chip Cookie
06.2019 - 06.2022
Maintained accurate inventory
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Revised work practices to improve efficiency, boost quality and meet production goals
Part Time Barista
Starbucks
12.2017 - 03.2019
Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Cleaned counters, machines, utensils and seating areas daily
Controlled line and crowd with quick, efficient service
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Recommended products based on solid understanding of individual customer needs and preferences
Education
Higher Nitec - Human Resources
ITE College East
Nitec - Business Services
ITE College East
Skills
Motivational Leadership
Timeline
Retail Supervisor
Baker's Brew Studio Pte Ltd
06.2022 - 03.2025
Assistant Supervisor
The Famous Amos Chocolate Chip Cookie
06.2019 - 06.2022
Part Time Barista
Starbucks
12.2017 - 03.2019
Higher Nitec - Human Resources
ITE College East
Nitec - Business Services
ITE College East
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