Nur Warda Binte Ismail
WARDA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Detail-oriented team player with strong organizational skills and high degree of accuracy in every task.
Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Ministry of Manpower(MOM) Customer Care Officer
Singapore Telecommunications Limited
05.2014 - Current
• First point of contact for Employers / Migrant Workers in relation to queries related to Work Permit / Foreign Domestic Worker enquiries
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Exhibited high energy and professionalism to provide resolution replies via email / Phone Call representing MOM
• Cross-trained and provided backup support for the organisation.
• Ensuring accurate verification and that response are processed within the service standards
•Conducted surveys to determine customer sastisfaction
Education
Bachelor’s Degree - Communications With Psychology Major
Singapore University of Social Sciences
10.2020
Diploma - Sports Health and Leisure Management
Republic Polytechnic
04.2014
O Levels -
Marsiling Secondary School
2010
Skills
- Excellent Telephone/Email Etiquette
- Able to execute tasks independently
- Meticulous attention to details and high accuracy
- Fast to react when alternative action is required
- Team Player
- Operating Systems - Windows /XP/Vista/8/CRM
- Excellent in Components of Microsoft Office ; Excel, PowerPoint, Word and One Note
- Inbound / Outbound call
- Technical Support
Additional Information
1 month notice period
Timeline
Ministry of Manpower(MOM) Customer Care Officer
Singapore Telecommunications Limited
05.2014 - Current
Bachelor’s Degree - Communications With Psychology Major
Singapore University of Social Sciences
Diploma - Sports Health and Leisure Management
Republic Polytechnic
O Levels -
Marsiling Secondary School
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