Nur Umairah
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Singapore
05.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Cruise Attendant
Evergence
Marina Bay
01.2022 - 03.2022
- Provided personalized attention to guests'' inquiries and concerns, fostering a welcoming atmosphere on the cruise ship.
- Conducted informative tours, allowing guests to explore and appreciate various aspects of the cruise ship''s facilities.
- Efficiently managed check-in processes for passengers, ensuring timely boarding and departure schedules.
- Delivered information and details of interest about facility to visitors.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Resolved passenger complaints or issues promptly, demonstrating strong problem-solving skills.
Sales Assistant
Massimo Dutti
Liat Towers
08.2019 - 11.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Receptionist Intern
Jean Yip Group
Jurong East
01.2019 - 04.2019
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Supported company growth by welcoming new clients, providing essential information about services, and guiding them through intake processes.
- Provided administrative support for various departments as needed, demonstrating adaptability and strong organizational skills.
Education
Certificate - Business Management
Psb Academy
Singapore05.2024
Nitec - Business Services
Ite College West
Singapore02.2023
High School Diploma -
Fajar Secondary School
Singapore02.2018
Skills
- Competitive Analysis
- Data-driven decision-making
- Strategic Planning
- Design thinking
- Market Research Analysis
- Campaign Management
- Customer Relationship Management
- Analytical Thinking
- Operations Management
- Decision-Making
- Sales and Marketing
- Data Entry
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Malay
Advanced (C1)
Timeline
Cruise Attendant
Evergence
01.2022 - 03.2022
Barista
Starbucks
05.2021 - Current
Sales Assistant
Massimo Dutti
08.2019 - 11.2019
Receptionist Intern
Jean Yip Group
01.2019 - 04.2019
Certificate - Business Management
Psb Academy
Nitec - Business Services
Ite College West
High School Diploma -
Fajar Secondary School