Nur Shakila Binte Abdul Salim
Singapore
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Receptionist
Premier Security Co-operative LTD
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone.
- Renewal of season parking for tenant/public
- Issuing/Terminating access cards for tenant
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
Delivery Driver
Express Trans Pte Ltd
02.2021 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Administrative Accountant
Cleaning Monkeys Pte Ltd
01.2019 - 01.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed payroll processing for company employees, ensuring timely and accurate disbursements of salaries and benefits.
- Collected and reported monthly expense variances and explanations.
- Prepared working papers, reports and supporting documentation for audit findings.
- Created, prepared, and delivered reports to various departments.
- Contributed to successful projects by providing essential administrative support and resource management.
Administrative Assistant
National University of Singapore
06.2018 - 12.2018
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Administrative support including preparation of official documents and organization of customer records
- Streamlined administrative processes by implementing efficient filing and documentation systems.
- Ensured smooth day-to-day operations through prompt resolution of facility maintenance issues such as repairs or installations.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
- Managed budgetary resources effectively, ensuring financial stability for the school.
Auxiliary Police Officer (Enforcement)
Certis Cisco Pte Ltd
08.2017 - 05.2018
- Directly collaborated with management, law enforcement, and the NEA department to strategize, discuss, and mitigate littering issues
- On ground to issue summon to citizens who littered and smoked in prohibited places
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Performed administrative tasks within the police department as required, supporting daily operations effectively.
- Maintained proficiency in using various law enforcement tools such as radio systems, pepper spray, handcuffs, batons, among others.
Banquet Server
Shangri-La Hotel Singapore
07.2013 - 12.2017
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured customer satisfaction by responding quickly to enquiries and detailed requests.
Customer Service Officer
PizzaHut & KFC Customer Service Centre
06.2012 - 07.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Completed data entry to record call notes, suggestions and questions.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Investigated and resolved customer inquiries and complaints quickly.
Education
NITEC - Facility Technology
Institute of Technical Education (West)
01.2013
Assumption English School
01.2008
Choa Chu Kang Primary School
01.2002
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Office Management
- Customer Support
- Payment Processing
- Inbound Call Management
- CRM Software
- Quality Assurance
- Fast Learner
- Problem-Solving
Timeline
Receptionist
Premier Security Co-operative LTD
02.2024 - Current
Delivery Driver
Express Trans Pte Ltd
02.2021 - 02.2024
Administrative Accountant
Cleaning Monkeys Pte Ltd
01.2019 - 01.2021
Administrative Assistant
National University of Singapore
06.2018 - 12.2018
Auxiliary Police Officer (Enforcement)
Certis Cisco Pte Ltd
08.2017 - 05.2018
Banquet Server
Shangri-La Hotel Singapore
07.2013 - 12.2017
Customer Service Officer
PizzaHut & KFC Customer Service Centre
06.2012 - 07.2013
Assumption English School
Choa Chu Kang Primary School
NITEC - Facility Technology
Institute of Technical Education (West)
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