NUR SHAFIQAH BINTE MUHD HARDY
Singapore
Summary
Experienced professional seeking a challenging position in a reputable organization. Aiming to develop skills and knowledge while contributing to team goals and company success. Committed to continuous learning and growth for excellence in role. Ready to leverage expertise for organizational success.
Overview
10
10
years of professional experience
Work History
Temp Staff PTV
PA
Punggol
01.2025 - 08.2025
- Support in CC operations for PTV exercise.
- Attend customers at the CC counter.
- Assists in processing application forms and performing data entry.
- Provide administrative support to the Constituency Office (CO).
- Perform any other ad-hoc duties assigned.
Customer service operation (Sub-con for MOH)
DHL Supply Chain
10.2021 - 07.2023
- Ensured effective communication by efficiently handling customer calls.
- Proficient in providing exceptional customer service, resolving issues, and meeting performance targets.
- Skilled in using call center software and CRM systems to maintain accurate customer records and ensure efficient call handling.
- Possesses excellent communication and problem-solving abilities.
- Committed to delivering a high standard of service and exceeding customer expectations.
- Seeking opportunities to contribute to a dynamic call center team and enhance customer satisfaction.
- Handles incoming and outgoing calls.
- Working under MOH (Home Recovery Buddy, Vaccination & AIC Hotlines).
- Answer inbound calls in a timely and friendly manner. Evaluate problems and assist callers to provide proper solutions to them. Respond to the needs of customers.
- Contract concluded in July.
Customer Service Operation
Wilson Parking
01.2021 - 09.2021
- Dedicated Customer Service Operator in handling customer inquiries, resolving issues, and providing exceptional service.
- Proficient in phone and digital communication, active listening, and problem-solving.
- Skilled at maintaining a professional and empathetic demeanor to address customer needs effectively.
- Adept at utilizing customer service software and databases for accurate and timely responses.
- Committed to ensuring customer satisfaction and enhancing the overall customer experience.
- Seeking opportunities to deliver top-notch service and contribute to customer-focused organizations.
- Handles incoming or outgoing calls.
- Call center agent handle inquiries, customer complaints or support issues.
- Receive $100 award within 3 months working, as compliment by the company for a positive attitude & customer service satisfaction.
- Transitioned to roles with superior financial benefits.
Captain (Full-time)
TCC (The Connoisseur Cafe)
09.2019 - 12.2020
- Dedicated F&B Captain with 2 years of experience in managing and motivating teams to deliver exceptional service in fast-paced restaurant and hospitality environments.
- Proficient in all aspects of F&B operations, from inventory management to customer relations.
- Adept at optimizing staff schedules, controlling costs, and resolving challenges with a keen focus on enhancing customer satisfaction.
- Known for effective leadership, excellent communication, and a strong commitment to upholding safety and service standards.
- Seeking opportunities to contribute expertise and leadership to a dynamic F&B team.
- Cashiering.
- Ordering.
- Barista.
- Trade analysis.
- Handle Calls & Emails. From customers reservations, promotion etc.
- Pursued a career change to explore new opportunities.
Internship
YUSEN LOGISTICS
12.2018 - 03.2019
- Dedicated and experienced Logistics Administrator expertise in managing supply chain and distribution operations.
- Proficient in overseeing inventory, coordinating shipments, and optimizing logistical processes to ensure timely and cost-effective delivery.
- Skilled in using logistics software and systems to track and manage inventory.
- Strong analytical and problem-solving abilities for identifying and resolving operational inefficiencies.
- Committed to maintaining accurate records and enhancing the efficiency of the supply chain.
- Seeking opportunities to contribute to a streamlined and effective logistics operation.
- Performed administrative tasks efficiently.
- Inbound & outbound.
- Export & Import.
- Warehousing.
- Handling calls from overseas office regarding containers, receipt & etc.
- Internship concluded upon completion.
Service crew (part-time)
EIGHTEEN CHEF
01.2016 - 01.2018
- Service-oriented Service Crew member with 2 years of experience in the hospitality industry.
- Proficient in delivering excellent customer service, taking orders, and ensuring a positive dining experience.
- Skilled at maintaining a clean and organized work environment and handling cash transactions accurately.
- Adept at multitasking in fast-paced settings and working collaboratively with team members.
- Committed to upholding food safety and quality standards.
- Seeking opportunities to provide exceptional service and contribute to a customer-focused dining establishment.
- Serve food and drinks.
- Barista.
- Cashiering.
- Handlings calls from customer, enquirers about food etc.
- Left position to continue academic studies.
Education
Higher Nitec - Logistic International Trade
ITE College East
01.2019
Nitec - Pastry & Baking
ITE College West
01.2017
N-level -
Bedok South Sec School
01.2014
PSLE -
Griffiths Primary School
01.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Computer skills
- Calm under pressure
- Active listening
Timeline
Temp Staff PTV
PA
01.2025 - 08.2025
Customer service operation (Sub-con for MOH)
DHL Supply Chain
10.2021 - 07.2023
Customer Service Operation
Wilson Parking
01.2021 - 09.2021
Captain (Full-time)
TCC (The Connoisseur Cafe)
09.2019 - 12.2020
Internship
YUSEN LOGISTICS
12.2018 - 03.2019
Service crew (part-time)
EIGHTEEN CHEF
01.2016 - 01.2018
Nitec - Pastry & Baking
ITE College West
N-level -
Bedok South Sec School
PSLE -
Griffiths Primary School
Higher Nitec - Logistic International Trade
ITE College East