NUR SHAFIQA BINTE MOHAMAD SO'OD
RETAIL ASSISTANT
Tampines New Town
Summary
SKILLS
Personable and dedicated with knack for providing excellent customer service and maintaining welcoming store atmosphere. Possesses knowledge of inventory management and point-of-sale systems, along with skills in communication and problem-solving. Aims to enhance customer satisfaction and streamline store operations.
Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
18
18
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Retail Assistant
COCOBA PTE LTD
01.2020 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
RETAIL ASSISTANT
WHSmith
03.2018 - 07.2019
- Operating the cash register and handling cash transactions with customers
- Scanning goods and collect payments
- Issuing receipts, refunds, change or tickets
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store
TEMP-CASHIER
COURTS
01.2018 - 02.2018
- Operating the cash register and handling cash transactions with customers
- Scanning goods and collect payments
- Issuing receipts, refunds, change or vouchers
AUXILILARY POLICE ENFORCER
CERTIS CISCO
08.2017 - 01.2018
- Patrolling premises regularly to maintain order and establish presence
- Monitoring and authorizing entrance of vehicles or people in the property
- Removing wrongdoers or trespassers from the area
RETAIL STAFF (PART-TIME)
TOYS'R'US
07.2017 - 08.2017
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store
ASSISTANT STORE MANAGER
COTTON ON SINGAPORE
05.2012 - 03.2017
- Achieving growth and hitting sales targets by successfully managing the sales team
- Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Excellent sales service to ensure high levels of customer satisfaction through
- "Go the extra mile" to drive sales
- Welcoming customers to the store and answering their queries
RETAIL ASSISTANT
SINGAPORE ZOOLOGICAL GARDEN
04.2011 - 02.2012
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store
WAITRESS (PART-TIME)
SWENSENS T2
11.2008 - 04.2009
- Presenting a variety of menu options
- Advising on the best food and drink choices for each customer and answering questions
- Taking orders and delivering them to the table deftly and accurately
ADMIN CLERK (TEMP)
GLOBAL AIRFREIGHT PTE LTD
10.2007 - 12.2007
- Maintaining files and records so they remain updated and easily accessible
- Sorting and distributing incoming mail and prepare outgoing mail
- Answering the phone to take messages or redirecting calls to appropriate colleagues
Education
HIGHER NITEC - BUSINESS ADMIN/SECRETARIAL
ITE COLLEGE WEST
01.2009 - 01.2011
'O' LEVEL/ 'N' LEVELS - undefined
BROADRICK SECONDARY SCHOOL
01.2003 - 01.2007
PSLE - undefined
ELIAS PARK PRIMARY SCHOOL
01.1997 - 01.2002
RETAIL
Singapore Institute Of Retail Studies (SIRS)
SINGAPORE 04.2001 -
Skills
Customer Service
Certification
11/09/17, SE-SO-104C-1, Recognize Terrorist Threats
Personal Information
- Ethnicity: MALAY
- Date of Birth: 03/11/90
- Gender: FEMALE
- Nationality: SINGAPOREAN
Timeline
Retail Assistant
COCOBA PTE LTD
01.2020 - Current
RETAIL ASSISTANT
WHSmith
03.2018 - 07.2019
TEMP-CASHIER
COURTS
01.2018 - 02.2018
AUXILILARY POLICE ENFORCER
CERTIS CISCO
08.2017 - 01.2018
RETAIL STAFF (PART-TIME)
TOYS'R'US
07.2017 - 08.2017
ASSISTANT STORE MANAGER
COTTON ON SINGAPORE
05.2012 - 03.2017
RETAIL ASSISTANT
SINGAPORE ZOOLOGICAL GARDEN
04.2011 - 02.2012
HIGHER NITEC - BUSINESS ADMIN/SECRETARIAL
ITE COLLEGE WEST
01.2009 - 01.2011
WAITRESS (PART-TIME)
SWENSENS T2
11.2008 - 04.2009
ADMIN CLERK (TEMP)
GLOBAL AIRFREIGHT PTE LTD
10.2007 - 12.2007
'O' LEVEL/ 'N' LEVELS - undefined
BROADRICK SECONDARY SCHOOL
01.2003 - 01.2007
RETAIL
Singapore Institute Of Retail Studies (SIRS)
04.2001 -
PSLE - undefined
ELIAS PARK PRIMARY SCHOOL
01.1997 - 01.2002
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