Nur Shafawati Binte Alias
Fresh Graduate
Summary
Enthusiastic and dedicated professional seeking to leverage skills as an Assistant, Operations and Administration Intern, Service Crew member, Cashier, or Retail Sales associate. Committed to delivering exceptional customer service and fostering teamwork to contribute effectively to a dynamic work environment. Eager to support operations and enhance customer experiences while promoting personal growth within a respected organization. Prepared to make a positive impact and cultivate a collaborative atmosphere that benefits both colleagues and customers.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Service Crew
Nerf Action Xperience
12.2019 - 12.2023
- Briefing the guest on the gameplay and safety measures.
- Guests are attended to by delivering polite, competent customer care.
- Maintaining a proactive attitude while maintaining a dynamic work style.
- Demonstrated good teamwork with colleagues at the workplace when attending to guests.
- Received compliments from guests for great service.
Assistant, Operation and Administration Intern
SMU Academy
09.2022 - 02.2023
- Support the Resource Team with the implementation of new scheduling software, Connecteam, to automate the shift claiming process.
- Created the Connecteam user guide and conducted the training for over 100 SMU Student Assistants.
- Developed the New Staff Onboarding Deck for the Operations Cluster that showcases a visualization of the operations in a concise manner for new staff.
- Created the Student Assistant Training Materials that have been implemented, consisting of detailed instructions and work processes for current and future Student Assistants' reference.
- Assisted in course support for SkillsFuture courses held at SMU.
Packer
Lazada
12.2018 - 12.2018
- Knowledge of packaging techniques in depth.
- There is a strong feeling of responsibility for ensuring that all items are properly placed and labeled.
- Adapts to the job environment well, as there are new products to handle and pack consistently. Make sure that the assigned task is done dutifully so that the rest of the packaging process can run smoothly and expeditiously.
Education
Diploma - Business Studies
Ngee Ann Polytechnic
Singapore01.2023
Diploma - Event Management
Institute of Technical Education
Singapore01.2020
Diploma - Business Services
Institute of Technical Education
Singapore01.2018
Skills
- Microsoft Office 365
- Communication Skills
- Customer Service
- Willingness to learn
Certification
Introduction to Metaverse - Emerging Technology Synthesis-3 - FIRSTCOM ACADEMY PTE. LTD.
Timeline
Introduction to Metaverse - Emerging Technology Synthesis-3 - FIRSTCOM ACADEMY PTE. LTD.
12-2024
How to Run Successful Facebook/Instagram Ad Campaigns to Increase your Sales Revenue - Marketing Campaign Management-4v - FIRSTCOM ACADEMY PTE. LTD.
12-2024
Introduction to AI Tools for Content Creation - Integrated Marketing-3 - FIRSTCOM ACADEMY PTE. LTD.
12-2024
Introduction to Digital Marketing - Marketing Mix Management-4 - FIRSTCOM ACADEMY PTE. LTD.
11-2024
Building Your Brand with LinkedIn Marketing - Brand Management-4 - FIRSTCOM ACADEMY PTE. LTD.
11-2024
Assistant, Operation and Administration Intern
SMU Academy
09.2022 - 02.2023
Service Crew
Nerf Action Xperience
12.2019 - 12.2023
Packer
Lazada
12.2018 - 12.2018
Diploma - Business Studies
Ngee Ann Polytechnic
Diploma - Event Management
Institute of Technical Education
Diploma - Business Services
Institute of Technical Education
Similar Profiles
Jonah Ikaika BuncabJonah Ikaika Buncab
Nerf Party Coordinator at Mobile Nerf PartyNerf Party Coordinator at Mobile Nerf Party
Michael Moore-PhamMichael Moore-Pham
Nerf Party OC Host at Nerf Party Orange CountyNerf Party OC Host at Nerf Party Orange County
Dillon McCleskeyDillon McCleskey
Event Organizer at Albuquerque Academy NerfEvent Organizer at Albuquerque Academy Nerf
Aeona Patrishe Desteny MchaleAeona Patrishe Desteny Mchale
Service Crew at Carrotsticks @ StanleyService Crew at Carrotsticks @ Stanley
Bonifacia RiveraBonifacia Rivera
Service Crew at RE&SService Crew at RE&S