Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

NUR SAKINAH BINTE MOHAMED ZULKIPLI

Singapore

Summary

A dedicated and versatile professional with over 10 years of robust experience in customer-facing and operational roles across banking, logistics, and contact centre environments. Proven expertise in delivering exceptional customer service, meticulous administrative support, and efficient transaction processing. Equipped with a strong foundation in financial principles and a proactive commitment to professional development, holding certifications in IT. Seeking to leverage a unique blend of soft skills and technical competencies to contribute to a dynamic team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Persolkelly Singapore
07.2022 - Current
  • Assisted customer with banking needs and inquiries
  • Processed customer transactions promptly, minimizing wait times
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
  • Provides account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawal and remittances
  • Handling foreign currency cash, deposits, and withdrawals
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
  • Sold and cross-sold bank products to new and existing customers
  • Processed application for new accounts
  • Experience in using Branch connect system
  • Maintained friendly and professional customer interactions
  • Handle fraud/scam and summarized all key information into detailed report and deliver to respective department for investigation.

Customer Care Officer

Singtel
10.2021 - 06.2022
  • Handle customer service hotline regarding foreign domestic worker pass matters
  • Provide quality customer service to members of the public over the phone and resolve their queries
  • Write an escalation email to highlight the issue to the relevant department
  • Follow up on outstanding cases and perform call backs if necessary.

Customer Service Representative

Kelly Services
08.2018 - 12.2020
  • Assisted customer with banking needs and inquiries
  • Processed customer transactions promptly, minimizing wait times
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
  • Provides account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawal and remittances
  • Handling foreign currency cash, deposits, and withdrawals
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
  • Sold and cross-sold bank products to new and existing customers
  • Processed application for new accounts
  • Calculated fees due, interest and change for customer transaction
  • Maintained friendly and professional customer interactions.

Administrative Coordinator

Tong Carriage (S) Pte Ltd
10.2017 - 07.2018
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Collaborated with cross-functional teams to achieve project objectives within tight timelines.
  • Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Maintained office calendars to track important dates and deadlines.
  • Worked closely with others to accomplish timely invoicing and accounts receivable.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.

Administrative Executive

QSE Consulting Pte Ltd
11.2016 - 08.2017
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
  • Assisted with the recruitment process by reviewing resumes, scheduling interviews, and providing feedback on candidates' fit within the organization.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Filed paperwork and organized computer-based information.
  • Coordinated events and worked on ad hoc projects.
  • Handled incoming and outgoing mail, email and faxes.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained payroll information by calculating, collecting, and entering data.

Customer Service Officer

Pantos Logistics Pte Ltd
09.2013 - 10.2016
  • Deal directly with customers either by telephone, electronically or face to face
  • Handle and resolve customer complaints
  • Process orders and delivery
  • Organize workflow to meet customer timeframes
  • Keep records of customer interactions and transactions
  • Assisted call-in customers with questions and orders
  • Supervised logistics functions and operations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.

Education

Nitec - Mechatronics

Institute of Technical Education
01.2013

N' Level - undefined

Greenridge Secondary School
01.2009

PSLE - undefined

New Town Primary School
01.2005

Skills

  • Active listening
  • Customer Service
  • Documentation and Reporting
  • Empathy and understanding
  • Handling Customer Complaints
  • Multitasking capabilities
  • Problem-solving abilities
  • Technical proficiency
  • Time management
  • Computer literate

Certification

  • Consumer Banking Group (DBS Academy) 2018
  • Install software to networked computers Lithan Academy (WSQ) 2018
  • Provide system administration Lithan Academy (WSQ) 2018
  • Perform on-going monitoring of risks, threats, vulnerabilities and effective controls Lithan Academy (WSQ) 2018
  • Build and configure a server Lithan Academy (WSQ) 2018
  • Hospitality Skills (Shatec Institutes) 2009

LANGUAGES

English
Malay

Timeline

Customer Service Representative

Persolkelly Singapore
07.2022 - Current

Customer Care Officer

Singtel
10.2021 - 06.2022

Customer Service Representative

Kelly Services
08.2018 - 12.2020

Administrative Coordinator

Tong Carriage (S) Pte Ltd
10.2017 - 07.2018

Administrative Executive

QSE Consulting Pte Ltd
11.2016 - 08.2017

Customer Service Officer

Pantos Logistics Pte Ltd
09.2013 - 10.2016

N' Level - undefined

Greenridge Secondary School

PSLE - undefined

New Town Primary School

Nitec - Mechatronics

Institute of Technical Education

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NUR SAKINAH BINTE MOHAMED ZULKIPLI