NUR SABRINA RAFFIC

• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Ensure full compliance with the Personal Data Protection Act (PDPA) in handling and safeguarding patient and staff information.
• Managed data breach response processes from investigation to reporting, ensuring compliance with PDPA and organizational data protection policies through collaboration with the DPO.
• Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities via Rida.
• Managed and optimized scheduling of nurses' patient visits, balancing workload distribution, travel time, and individual patient care requirements to ensure quality and timely service delivery.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Proficient in using multiple healthcare and administrative systems to manage patient scheduling, records, and communication efficiently. E.g Plato, Citrix, EPIC, EMR & EMS.
• Facilitated appointments and transportation for patients, streamlining access to essential medical services.
• Used company software and databases to maintain records of services performed and patient conditions.E.g Google offices, Plato & RIDA

• Clinical Operations Management:
• Coordinate home-based and in-clinic medical appointments, ensuring smooth execution of services in line with healthcare regulations and company SOPs.
• Pre-authorization & Case Assessment:
• Review insurance cases and treatment plans, liaise with healthcare providers, and ensure accurate follow-ups with patients and insurers.
• Stakeholder Communication:
• Act as a key liaison between internal teams (clinical, operations, telehealth), patients, vendors, and external partners such as labs and insurers.(B2B & B2C clients)
• Event & Site Coordination:
• Plan and execute mobile health events or off-site clinics, including conducting site recces to assess suitability, safety, and logistical requirements; oversee event setup to ensure readiness for service delivery.

• Oversaw full project lifecycle, from planning and resource allocation to execution and performance evaluation.

• Administrative & Quotation Management:
• Prepare and manage quotations, schedule services, and coordinate resources for medical operations and corporate engagements.
• Documentation & Workflow Management:
• Maintain proper medical records, generate reports, and leverage tools like Google Workspace for streamlined communication and task tracking.
• Process Improvement:
• Monitor pending or complex cases, identify inefficiencies, and propose solutions to enhance service delivery and patient satisfaction
• Facilitated regular staff training sessions to keep employees up-to-date on industry best practices and company policies.
• Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
• Managed multiple high-priority projects simultaneously, ensuring timely completion and adherence to budget constraints.
• Reduced operational costs by identifying areas of inefficiencies and recommending cost-effective solutions.
• Coordinated cross-functional teams for successful product launches, consistently meeting deadlines and exceeding organizational goals.
• Trained and supervised employees on office policies and procedures.
• Reconciled expenses by maintaining ledgers and analyzing accounts receivable and payable using Plato.

• Provide nursing care to patients on a temporary or short-term basis as assigned
• Perform nursing procedures such as administering injections, wound dressing, catheter care, and basic vital signs monitoring
• Assist with patient hygiene, feeding, and mobility support
• Monitor patients' condition and report any changes to the registered nurse or medical staff promptly
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed routine wound care and dressing changes on schedule.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Implemented infection control measures that significantly reduced hospital-acquired infections.
• Reduced medication errors through thorough double-checking of prescriptions and dosages.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.

• Conduct COVID-19 related health screenings, including temperature checks, symptom assessment, and travel/contact history interviews
• Perform swab tests (e.g., nasopharyngeal or throat swabs) for COVID-19 testing, following strict infection control protocols
• Ensure proper use of Personal Protective Equipment (PPE) for self and patients during screening and testing procedures
• Monitor and record patients' vital signs and health status during screening
• Identify suspected COVID-19 cases and escalate promptly to medical officers for further evaluation
• Educate patients on COVID-19 prevention measures, quarantine procedures, and testing processes
• Maintain cleanliness and sanitization of screening areas and equipment between patients
• Manage patient flow to ensure social distancing and minimize crowding at screening stations
• Assist in contact tracing efforts as needed by providing accurate documentation and patient information
• Comply with all government and clinic protocols related to COVID-19 screening and safety measures

• Assessing patients' health status and needs during home visits
• Administering medications, injections, wound care, and other nursing procedures
• Assisting with feeding, catheter care, and other personal care tasks as required
• Monitoring patients' vital signs and reporting changes to healthcare providers
• Educating patients and caregivers on health management, medication adherence, and lifestyle modifications
• Coordinating with doctors, therapists, and family members to ensure comprehensive care
• Maintaining accurate and confidential patient records
• Responding promptly to patient emergencies or concerns
• Providing emotional support and encouragement to patients and their families
• Created an efficient shift handover process which improved continuity of care between nursing shifts.
• Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.