Nur Rashidah
Summary
Dynamic educator and customer service professional. Skilled in classroom management and effective communication, fostering positive environments and resolving inquiries efficiently. Enhanced literacy skills and ensured timely aircraft operations, demonstrating attention to detail and teamwork. Fluent in English, Malay, and basic Chinese.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Casual Relief Teacher
My First School
Singapore, Singapore
12.2021 - 04.2022
- Supported classroom management by fostering a positive learning environment.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading.
Airport Customer Service Agent
Dnata
Singapore Changi Airport
12.2019 - 04.2020
- Assisted passengers with check-in procedures and boarding processes.
- Provided information on flight schedules, gate changes, and airport services.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with team members to ensure timely aircraft departures and arrivals.
- Managed lost luggage claims, facilitating communication between passengers and relevant departments.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Front Desk Receptionist
Sofitel Sentosa Singapore
Sentosa
12.2017 - 02.2018
- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Managed check-in and check-out processes, facilitating smooth guest transitions.
- Answered phone inquiries, providing information on services and local attractions.
- Maintained accurate records of reservations and guest information using hotel management software.
- Collaborated with housekeeping to ensure room readiness and guest satisfaction.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Retail Sales Associate
Singapore Zoo
Mandai
07.2017 - 12.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently to process transactions and manage cash.
- Maintained cleanliness and organization of sales floor to ensure a welcoming environment.
- Collaborated with team members to achieve sales targets through effective communication.
- Handled inventory management by restocking shelves and monitoring product availability.
- Participated in training sessions to improve product knowledge and customer service skills.
- Resolved customer complaints promptly, ensuring satisfaction and repeat visits.
- Greeted customers and provided outstanding customer service.
- Did some visual merchandising by helping setting up displays to grab customers attention.
Education
No Degree - Retail Services
ITE College West
Chua Chu Kang Grove02-2018
No Degree - -
Jurongville Secondary School
Jurong East, Null, Singapore12-2015
No Degree - -
Rulang Primary School
Jurong West12-2011
Skills
- Classroom management
- Group instruction
- Safety awareness
- Discipline
- Verbal and written communication
- Decision-making
- Positive learning environment
- Interpersonal and social skills
- Effective communication
- Problem-solving abilities
- Teamwork and collaboration
- Attention to detail
- [Language] Basic Chinese ,Malay, English
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Casual Relief Teacher
My First School
12.2021 - 04.2022
Airport Customer Service Agent
Dnata
12.2019 - 04.2020
Front Desk Receptionist
Sofitel Sentosa Singapore
12.2017 - 02.2018
Retail Sales Associate
Singapore Zoo
07.2017 - 12.2017
No Degree - Retail Services
ITE College West
No Degree - -
Jurongville Secondary School
No Degree - -
Rulang Primary School