Nur Nadirah

• Developed and implemented sales strategies to increase profits.
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Set appointments for the learners to attend the physical/zoom meeting consultations
• Advise the Director of, and assist in the resolution of, customer complaints concerning any area of the company

• Utilize excellent customer service to schedule and coordinate appointments via phone, text, and email with the insurer
• Prepare, proofread, edit, and finalize incoming and outgoing documents and report
• Manage over 50plus volume incoming calls a day to rectify client's and customers questions and concerns
• Safeguard and protect customer information by verifying appropriate details to comply with privacy standards
• Process all the clients' claims with the insurer such as Great Eastern, AIA, AXA, AIG etc
• Doing end-of-the-year renewals for companies
• Review the details of a newly received claim
• Check for coverage and prior associated claims
• Inspect/review the damages (can be virtual or in person)
• Write estimate (or review estimate written by another adjuster)
• Get approvals /authority for payment

• Overall in charge of Campus Facilities and maintenance-related work (Such as: Classroom maintenance, scheduling of air corn condition servicing/ water cooler maintenance, printer machine, arrangement of tables and chairs, etc)
• Liaising with the IT department on IT equipment support for the classroom (Such as projector / PA system etc)
• Prepare, proofread edit, and finalize incoming and outgoing documents and reports
• Provide administrative support by handling inbound calls and completing data entry
• Liaise with Customer Service departments on Trainees feedback/enquiries/complaints etc
• Other ad-hoc duties as assigned

● Supporting the day-to-day operations of an e-commerce website which includes
● Fulfilling customers’ orders; Receiving, putting away, picking, sorting, packing, and

despatch of orders
● Unpacking, stock count, sorting and arranging new stocks / restocks into inventory

● Processing of customer returns into inventory
● Updating all inflows/outflows of stock using our in-house inventory management

barcode system.
● Monitoring product quantities and making sure products are restocked regularly

Assisting in any other administrative tasks
● Facilitating daily operations affairs that involves logistics/inventory
● (eg. liaising with couriers, photoshoots, steaming of apparel)
● Training and supervising new staff
● Daily housekeeping and packing of shelves for the warehouse • Cleanliness and tidiness of the company premises
● Handle customer queries, emails and complaints

• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Filled in for absent employees in any position in the cafe, keeping operations efficient even when short-handed.

● Establish a new training program for kitchen staff to enhance customer service, quality control, and food preparation speed.

● Paying attention to detail on large and complicated orders
● Providing exceptional customer complaints
● Events set up, event management

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Developed unique events and special promotions to drive sales.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Managed display products effectively to achieve consistent sales with minimal waste.