Nur Nadia
Customer Service Officer(Call Centre)
Summary
Dynamic professional with 11 years of radiology(outpatient) and 3 years of business office (inpatient billing) experience in customer support at Ihhhealthcare, excelling in inbound call management, whatsapp, emails. Recognized for exceptional communication skills and a strong ability to adapt. Committed to enhancing customer relations and delivering service excellence in fast-paced environments. Passionate about continuous improvement and team collaboration.
Overview
13
13
years of professional experience
Work History
Radiology&Business Office Customer Service Officer
Ihhhealthcare
07.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills
- Proven ability to learn and adapt to new environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Retail (rafffles City)
British India
02.2015 - 07.2015
- Excellent communication skills, both verbal and written.
- Proven ability to learn and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Retail (Ion,Orchard)
ADASTRIA SINGAPORE PTE. LTD
12.2012 - 02.2015
- From part time to full time, offered to store manager unfortunately shop closing down before accepting offer before graduation.
- Proven ability to learn and adapt to new situations.
- Paid attention to detail while completing assignments.
- Stock take.
- Cashiering.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations, and provided exceptional service.
Education
SINGAPORE WORKFORCE SKILLS QUALIFICATION -
Parkway College of Nursing & Allied Health PTE LTD
09.2016
Higher National ITE Certificate - Mobile Unified Communication
ITE College Central
04.2015
Nitec in Information Communication Technology -
ITE COLLEGE CENTRAL
ANG MO KIO12.2012
N Level -
First Toa Payoh Secondary School
12.2010
Skills
Core customer service
Customer support & enquiry handling
Active listening
Clear verbal & written communication
Medical Administrative
Billing
Insurance claims
Appointment scheduling/reschedule
Medical record handling & confidentiality(PDPA)
Technical
Microsoft Office (word, Outlook)
CRM system (patient's data base)
Basic reporting and data tracking
Timeline
Radiology&Business Office Customer Service Officer
Ihhhealthcare
07.2015 - Current
Retail (rafffles City)
British India
02.2015 - 07.2015
Retail (Ion,Orchard)
ADASTRIA SINGAPORE PTE. LTD
12.2012 - 02.2015
SINGAPORE WORKFORCE SKILLS QUALIFICATION -
Parkway College of Nursing & Allied Health PTE LTD
Higher National ITE Certificate - Mobile Unified Communication
ITE College Central
Nitec in Information Communication Technology -
ITE COLLEGE CENTRAL
N Level -
First Toa Payoh Secondary School