Nur Nabila Abdullah
Singapore
Summary
Meticulous and detail-oriented professional with a strong background in customer service and administration. Recognized for achieving the 'Best in Department' award and contributing to a development team by providing valuable feedback for defining service roll-out strategy and modernizing back-end functionalities. Excels in collaborative team environments, demonstrating exceptional leadership and problem-solving skills. Motivated to learn and achieve success in all endeavors. Hardworking and passionate job seeker with excellent organizational skills, seeking an entry-level position to contribute to the team's efforts in achieving company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales & Marketing Executive
The Caterers Pte Ltd
11.2023 - 06.2024
- Cultivated strong relationships resulting in repeat business.
- Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Delivered compelling presentations to secure new business opportunities and partnerships.
- Mentored junior sales team members, contributing to their professional development and success within the company.
- Streamlined sales processes to improve efficiency, resulting in higher close rates.
- Conducted market research to identify trends and inform marketing strategies, driving company growth.
Cook Cum Admin Coordinator
Sheila Catering Services
01.2020 - 01.2023
- Effectively answers enquiries regarding related functions
- Segregate the workload between colleagues
- Train new colleagues the proper standard of operations in the department, and assigned colleagues production planning
- Properly inform clients of the charges for caterings
- Inform clients of the accurate standard of procedure regarding our service and would go through an extra mile to further ease the ordering process
- Support all relevant departments regarding event planning and coordinating
- Forecast relevant data analytics pertaining to everyday operation
- Interface between operational staff, suppliers, and clients
- Always maintain excellent customer relations with members and partner
- Filed all relevant documents and bills in order and into the appropriate files
- Took ownership and defended my colleagues regarding any complaints
- As for NasiPadang Cooker, I accomplish and maintain the highest quality of food and besides admin services
- Assists in maintaining all equipment to its best function and cleanliness in the store
- Assists back of house (BOH) in food presentation, kitchen procedures and other food - and services - related areas
- Coordinates departmental responsibilities
- Follow proper procedures and be meticulous in completing secondary duties assigned
- Train front/back of house (FOH/BOH) personnel
- Maintains close surveillance of guest comments/complains and provides corrections when applicable
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked well in a team setting, providing support and guidance
- Proven ability to learn quickly and adapt to new situations
Tuition Coordinator
Tuitionlab Agency
01.2019 - 12.2020
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Admin Coordinator
Pestclinic Pte Ltd
01.2017 - 12.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts
- Assisted management with special projects to complete all tasks by deadlines
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized
- Maintained office calendars to track important dates and deadlines
Retail Assistant
Isetan
01.2015 - 12.2016
- Maintained tidy and organized store environment to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used POS system to process sales, returns, online orders, and gift card activations
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Actively engaged customers to provide general assistance and information on store merchandise
- Worked closely with shift manager to solve problems and handle customer concerns
Hotel Receptionist
Hotel Royal @ Queens
01.2013 - 12.2014
- Collected room deposits, fees, and payments
- Completed late check-ins and directed guests to rooms and facilities
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction
Bartender
Mamounia Restaurant
01.2013 - 12.2014
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
Telemarketer
Biofocus Pte Ltd
01.2010 - 01.2011
- Ensured professionalism in handling an extensive number of calls consistently.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
Education
DIPLOMA IN DIGITAL MARKETING - Drive Productivity & Innovation, Social Media Marketing, Retail E-Commerce Campaign Management, Business Innovation, Retail Emerging Technology
NATC Institution
Singapore03.2025
BASIC CULINARY SKILLS -
Shatec
Singapore01.2013
MAKE-UP ARTISTRY -
CosmoProf Academy Singapore
Singapore01.2012
N LEVEL -
CHIJ Katong Convent
Singapore01.2011
PSLE -
Tanjong Katong Primary School
Singapore01.2007
Skills
- Leadership
- Operations
Certification
- Drive Productivity & Innovation
- Social Media Marketing
- Retail E-Commerce Campaign Management
- Business Innovation
- Retail Emerging Technology
Languages
English
Bahasa Melayu
Mandarin
Timeline
Sales & Marketing Executive
The Caterers Pte Ltd
11.2023 - 06.2024
Cook Cum Admin Coordinator
Sheila Catering Services
01.2020 - 01.2023
Tuition Coordinator
Tuitionlab Agency
01.2019 - 12.2020
Admin Coordinator
Pestclinic Pte Ltd
01.2017 - 12.2018
Retail Assistant
Isetan
01.2015 - 12.2016
Hotel Receptionist
Hotel Royal @ Queens
01.2013 - 12.2014
Bartender
Mamounia Restaurant
01.2013 - 12.2014
Telemarketer
Biofocus Pte Ltd
01.2010 - 01.2011
DIPLOMA IN DIGITAL MARKETING - Drive Productivity & Innovation, Social Media Marketing, Retail E-Commerce Campaign Management, Business Innovation, Retail Emerging Technology
NATC Institution
BASIC CULINARY SKILLS -
Shatec
MAKE-UP ARTISTRY -
CosmoProf Academy Singapore
N LEVEL -
CHIJ Katong Convent
PSLE -
Tanjong Katong Primary School
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