NUR KHAIRUNNISA BINTE ZULKIFIE
Singapore
Summary
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Food & Beverages
Aston
06.2018 - 10.2018
- Handling food and drink
- Order taking
- Skilled at working independently and collaboratively in a team environment.
- Serve food and drink to the table
- Kitchen helper
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Customer service
U-star
09.2017 - 02.2018
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate items.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Security
Cisco
01.2017 - 08.2017
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Enhanced client safety by conducting thorough security assessments and implementing tailored security protocols.
- Enhanced employee security awareness with comprehensive training programs.
- Secure safe of citizen
Customer service
Gelare
04.2016 - 12.2016
- Order taking
- Ensured accuracy of inventory records through regular stocktaking exercises, minimizing discrepancies between physical inventory counts and recorded values.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Processed customer orders and accurately handled payment transactions.
- Preparing food and drinks
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Cathay Cinema
Cathay
03.2015 - 09.2015
- Facilitated smooth entry of attendees by efficiently managing ticket scanning and ushering processes.
- Performed cash, card, and check transactions to complete customer purchases.
- Issuing tickets and verifying tickets to ensure the tickets given is accurate.
- Proven ability to learn quickly and adapt to new situations.
Food & Beverages
Shami banana leaf
12.2012 - 06.2013
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Customer service
Bata
01.2011 - 12.2011
- Improved product handling procedures, significantly reducing damages during transit.
- Efficiently performed stocktaking tasks resulting in accurate inventory counts assisting the store's overall operational success.
- Assisted in achieving sales targets with timely product restocking and attractive merchandise displays.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assists customers
- Resolved customer service issues related to pricing or discounts.
Customer Service
Venus
08.2010 - 11.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured accuracy of inventory records through regular stocktaking exercises, minimizing discrepancies between physical inventory counts and recorded values.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Customer service
Mac Donald
01.2009 - 01.2010
- Handling customer
- Prepare food and beverage
- Welcomed and greeted guests and delivered outstanding customer service.
- Order taking
- Stock up item
- Accurately handled cash register transactions while providing excellent customer service.
- Displayed very good communication and customer service skills.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
North Spring Primary School
SINGAPORE 12-2008
Punggol Secondary School
Singapore12-2011
DIPLOMA IN RETAIL OPERATIONS PROGRAMME
NATC INSTITUTE PTE LTD
Singapore 11-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Intermediate (B1)
Malay
Advanced (C1)
Timeline
Food & Beverages
Aston
06.2018 - 10.2018
Customer service
U-star
09.2017 - 02.2018
Security
Cisco
01.2017 - 08.2017
Customer service
Gelare
04.2016 - 12.2016
Cathay Cinema
Cathay
03.2015 - 09.2015
Food & Beverages
Shami banana leaf
12.2012 - 06.2013
Customer service
Bata
01.2011 - 12.2011
Customer Service
Venus
08.2010 - 11.2010
Customer service
Mac Donald
01.2009 - 01.2010
North Spring Primary School
Punggol Secondary School
DIPLOMA IN RETAIL OPERATIONS PROGRAMME
NATC INSTITUTE PTE LTD
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