Nur Khairin Firzanah
Yishun
Summary
A Higher Nitec graduate in Human Resource and Administration with proven leadership experience and exceptional interpersonal skills. Adept at fostering collaboration and communication in team-oriented environments, demonstrating adaptability and a proactive approach to challenges. Skilled in efficiently managing operations, maintaining organizational standards, and ensuring a clean and professional workspace. Dedicated to driving productivity and achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Floor Manager
HanBaoBao Pte Ltd
02.2024 - Current
- Company Overview: McDonald's at Yishun Safra
- The role of a McDonald's Floor Manager includes supervising staff, ensuring high-quality customer service, overseeing daily operations, maintaining food safety and good hygiene practices as well as managing inventory, and working to increase sales and profitability
- Hr experience include Maintaining confidentiality of sensitive information while processing HR paperwork and handling employee records per organizational privacy policy
- Update and maintain employee records to respond quickly to requests for information.
- Conducted regular follow-ups with employees, ensuring their continued success beyond initial coaching engagements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Intern Trainee Floor Manager
HanBaoBao Pte Ltd
09.2023 - 02.2024
- The role of an Intern trainee floor manager at McDonald's includes HR Duties such training and development, where they learn about restaurant operations, assist with staff supervision, and engage with customers
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards as part of the HR task as an Intern as well as updating and mantaining employee records to respond quickly to requests for information.
- They also help with hiring processes and administrative tasks, supporting daily operations and understanding sales strategies
- Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the business.
House Executive
ITE College East
11.2022 - 12.2023
- Company Overview: Student Activity Centre
- As a House Executive, the job involves housekeeping tasks like keeping the office and storeroom clean, as well as sending blazers for laundry services
- Including to manage the cleanliness and organization of the space while ensuring that necessary items are maintained properly
- Student Activity Centre
Retail Sales Assistant
LINK Outlet Store
12.2020
- Company Overview: Redhill Warehouse
- Organising and replenish stocks of Shoes, Bags and Apparels
- Redhill Warehouse
Education
Higher Nitec - Human Resource and Administration
ITE College East
05.2024
O Levels -
Sembawang Secondary School
12.2021
Skills
- Leadership
- Interpersonal Communication
- Customer Service
- Employee Relation
- People Management
- Conflict Resolution
- Teamwork
- Skills Management
- Active Listening
- Detail-Oriented
- Microsoft Office Proficiency
Accomplishments
- National Youth Achievement Award (NYAA) 2018 Bronze MOE Edusave Award 2019
- MOE Edusave Award 2019
- Best Progress Award 2019
- MOE Edusave Award 2018
- CCA EXCELLENCE AWARD
- Star Service Award 2023 GOLD
- Malay Essay Writing Contest 2016 2016 GOLD
Certification
Shift Leadership Management
Food Hygiene Course
Certification of Appointment Deputy Chairman of House
Committee in Student Council
Certification of Accomplishment 2021 to 2022 YOUTH A.L.I.V.E Module Completion
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Floor Manager
HanBaoBao Pte Ltd
02.2024 - Current
Intern Trainee Floor Manager
HanBaoBao Pte Ltd
09.2023 - 02.2024
House Executive
ITE College East
11.2022 - 12.2023
Retail Sales Assistant
LINK Outlet Store
12.2020
O Levels -
Sembawang Secondary School
Higher Nitec - Human Resource and Administration
ITE College East
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