NUR JEHA

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and enquries.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Responded to customer calls and emails to answer questions about carpark management services.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Boosted company reputation by providing exceptional customer service through phone and email
• Participated in regular meetings with manager and boss to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
• Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
• Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
• Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Established and accurately prepared customers accounts to complete new season parking purchases.
• Processed customer service orders promptly to increase customer satisfaction.
• Responded to customer requests for seasons parking, parking services, and on how the carpark system works.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of the services and creating welcoming, positive experiences.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
• Maintained up-to-date knowledge of product and service changes.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Responded proactively and positively to rapid change.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Implemented and developed customer service training processes.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Sought ways to improve processes and services provided.
• Investigated and resolved accounting and service concerns.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

- Successfully managed high call volumes while delivering exceptional customer support and maintaining professional demeanor.
- Handled escalated calls with professionalism, effectively resolving complex issues and ensuring client satisfaction.
- Proficiently navigated multiple software systems to streamline call handling, enhancing efficiency and reducing customer wait times.
- Improved customer satisfaction by promptly addressing and resolving inquiries.
- Responsively addressed customer calls and emails to provide information on products and services.
- Optimized average call handling time to ensure efficient service without compromising quality interactions.
- Established trust with clients through accurate resolution of concerns and tailored solutions.
- Maintained comprehensive records of customer interactions to facilitate communication across departments.
- Educated customers on billing, payment processing, and support policies.
- Prioritized customer concerns, demonstrating empathy and resolving issues promptly.
- Cultivated empathetic client relationships, consistently exceeding service standards.
- Boosted productivity by anticipating customer needs and delivering exceptional support.
- Proactively managed inter-departmental escalations to enhance customer retention rates.

-Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.
• Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
• Supervise daily operations, ensuring high standards of food quality, cleanliness, and customer service.
• Train and mentor staff in service procedures, enhancing team performance and guest satisfaction.
• Manage inventory and control costs to optimize profitability while maintaining quality.
• Assisted with food preparation and service in a fast-paced kitchen environment.
• Gained experience in food safety regulations and kitchen sanitation practices.
• Collaborated with team members to ensure efficient workflow and timely service delivery.
• Strong leadership abilities with a focus on team development and motivation.
• Excellent customer service skills with a commitment to exceeding guest expectations.
• Proficient in POS systems and restaurant management software.
• Knowledgeable about food safety and sanitation practices.
• Posses a SFA and HALAL certification
• Ensure high standards of the infection control and other quality control measures.
• Doing audit and going for audit meeting.

• Ensured accurate diagnostic results by strictly adhering to quality assurance protocols.
• Enhanced coding accuracy by implementing quality assurance checks and conducting regular audits.
• Introduced comprehensive quality assurance processes, ensuring consistent delivery of exceptional customer service experiences.
• Reduced reservation errors by implementing quality assurance checks throughout the process.
• Proficient in quality inspection techniques, including measurement tools and testing equipment.
• Documented inspection results and maintained detailed records of quality reports and non-conformance issues.
• Inspected incoming spare parts and components to ensure they met quality standards and specifications.
• Develop and implement quality assurance policies and procedures to ensure compliance with industry standards and regulations.
• Conduct inspections and audits of spare parts to verify conformance to specifications and quality requirements.
• Sustained open communication lines between various departments including engineering, manufacturing, quality assurance teams.
• Adhered to timelines to meet quality assurance targets.
• Supported quality assurance initiatives by enforcing cleanliness standards throughout the store.
• Implemented quality assurance measures throughout the work process, reducing errors in equipment repair.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Support operations/manager in executing duties effectively.
  
  • Process customer orders and monitor shipment status closely.
  
  • Coordinate with drivers for order deliveries and manage driver schedules.
  
  • Generate invoices for customers promptly.
  
  • Address all customer complaints and manage service recovery processes.
  
  • Perform both sales and operational tasks as required.
  
  • Handle customer inquiries via phone, email, and live chats on websites.
  
  • Make outbound calls to resolve issues, schedule deliveries, and address complaints.
  
  • Coordinate effectively with customers, suppliers, and logistics partners to ensure exceptional customer service.
  
  • Manage interactions with high-priority customer complaints.

• Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
• Supervised logistics functions and operations.
• Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
• Managed logistics assets for timely and cost-effective delivery of shipment.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
• Managed functional areas of logistics.
• Conducted audits to improve office logistics practices and procedures.
• Collaborated closely with sales teams to align logistic strategies with customer requirements, ensuring optimal service levels and positive client experiences.
• Optimized supply chain efficiency by implementing strategic inventory management and distribution planning.
• Enhanced warehouse organization through the development of comprehensive storage layouts and product labeling systems.
• Led a team of logistics professionals, providing guidance and support in their daily responsibilities while encouraging professional growth opportunities.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Conducted research to address shipping errors and packaging mistakes.