Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Nur Istifarah

Nur Istifarah

Assistant Store Manager
Singapore

Summary

Dynamic professional with a proven track record at Limited Edition, excelling in team management and customer service. Recognized for enhancing customer satisfaction through effective problem-solving and fostering strong relationships. Skilled in task delegation and stock management, consistently optimizing operations to achieve high standards of service and efficiency.

Overview

3
3
years of professional experience
1
1
Language

Work History

Assistant Store Leader

Limited Edition
06.2023 - Current
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Worked with customer service representatives to handle escalated customer issues.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.

Housekeeping Supervisor

Hmlet
02.2023 - 06.2023
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Communicated repair needs to maintenance staff.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.

Camp Instructor

Camp Challenge
05.2022 - 01.2023
  • Led groups of children safely through variety of camp activities.
  • Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
  • Maintained camper files, properly storing and maintaining personal information.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Safeguarded campers, providing general first aid and distributing medication to children as directed.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Implemented effective time management strategies to ensure efficient use of resources during sessions.
  • Led campers in a variety of outdoor activities, promoting physical fitness and teamwork.
  • Ensured camper safety by vigilantly supervising activities and adhering to established protocols.
  • Provided feedback and guidance to program participants regarding progress and development.

Education

Diploma in Contemporary Music

LASALLE COLLEGE of The Arts
Rochor, Singapore
10-2022

Diploma in Business Services

Ite College West
1 Choa Chu Kang Grove, Singapore
03-2018

N'Level Certificate

Hillgrove Secondary School
10 Bukit Batok Street 52, Singapore
11-2015

Skills

Store operations

Team management

Customer relationships

Staff management

Task delegation

Stock management

Friendly and positive

Customer service

Problem-solving

Team leadership

Interests

Singing

Watching Crime Documentary

Timeline

Assistant Store Leader

Limited Edition
06.2023 - Current

Housekeeping Supervisor

Hmlet
02.2023 - 06.2023

Camp Instructor

Camp Challenge
05.2022 - 01.2023

Diploma in Contemporary Music

LASALLE COLLEGE of The Arts

Diploma in Business Services

Ite College West

N'Level Certificate

Hillgrove Secondary School

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Nur IstifarahAssistant Store Manager