Summary
Overview
Work History
Education
Skills
Languages
Appointedpositions
Awards
Personal Information
Timeline
Generic

NUR SYAHIRAH IMAN BTE IMRAN

Summary

Efficient and detail-oriented administrative professional with extensive experience in healthcare settings. Proficient in managing records, scheduling appointments, handling inquiries, and maintaining organized work environments. Strong collaborator with excellent communication skills, adept at supporting staff and ensuring smooth operations. Committed to enhancing organizational efficiency and providing exceptional administrative support. Seeking to leverage my expertise in an administrative role within a dynamic organization.

Overview

8
8
years of professional experience

Work History

Relief Programme Staff

Kidz Meadow Childcare & Development Centre
07.2024 - Current

• Assist lead teachers during classroom activities.

• Provide effective supervision together with lead teacher of children at all times.

• Assisit children during meal time, toileting and washing their hands.

• Ensure that classroom equipment and materials are safe to use at all times.

• Engage with children and parents.

Senior Patient Service Associate

KK Women's and Children's Hospital
04.2021 - 03.2024
  • Promoted a welcoming atmosphere by greeting patients upon arrival and assist with patient registration in clinic
  • Maintained a clean and organized reception and consultation room area, creating a comfortable environment for patients and visitors during their time in the clinic
  • Supported clinical staff by organizing and maintaining patient records for easy access and updated particulars
  • Maintained confidentiality by properly handling sensitive patient information in accordance
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments
  • Managed emails and phone calls enquiries, addressing patient inquiries and directing calls to appropriate departments as needed
  • Assist clinicians on minor procedures during consultations and relay doctor instructions to patient
  • Manage patient appointment listing and calling patients according to doctor documentation
  • Assisted patients with Medisave verification, ensuring accurate billing and prompt payment processing

Customer Service Sales Representative

Cotton On Singapore Pte Ltd
01.2019 - 03.2021
  • Foster positive relationships with customers
  • Attend to customers' enquiries and feedback matters
  • Assist customers in finding items and organizing their needs
  • Follow up on customers' complaints and exchange and closing procedures
  • Directed daily store operations, including opening and closing procedures
  • Promote services and products to customers
  • Display good leadership traits
  • Demonstrated a positive attitude and store concept
  • Ensure thorough and effective sales techniques to customers
  • Possess good customer service, inventory matters and store concept

Part-Time Counter Staff

Twelve Cupcakes Pte Ltd
12.2018 - 03.2019
  • Provide excellent customer service and build rapport with customers
  • Promote sales of both low-end and high-end products to customers
  • Perform cashiering duties to a good variety of customers
  • Handle daily POS operations including opening and closing procedures
  • Provide daily sales and feedback to manager

Intern

Seastar Marine Supply Pte Ltd
03.2018 - 08.2018
  • Administrative duties
  • Point of contact for range of staff
  • Handling of invoice for respective orders
  • Inspect incoming merchandise
  • Coordinating of invoice orders
  • Ensure efficient line of duty

Service Ambassador

Sentosa Leisure & Management Pte Ltd
05.2017 - 02.2018
  • Attend guest enquiries pertaining to island-related matters
  • Provide guidance to visitors with directional assistance
  • Provide customer service to internal and external guests
  • Attend to guest's request and anticipate their needs
  • Operate admission system at Gantry
  • Administer the Island Admission policy
  • Adhere to operations of respective work zone
  • Ensure area of responsibility is well managed
  • Ensure overall operations is well coordinated and smooth
  • Assist guest in case of an emergency evacuation in accordance with emergency procedures

Retail Assistant

Marks & Spencer SG
10.2016 - 01.2017
  • Provide excellent customer service
  • Attend to customer enquiries on product-related matters
  • Manage customer's expectations and anticipate their needs
  • Promoter Role: Promoting by cross-selling of products to customers
  • Recommending of products to customer
  • Assist store manager on inventory matters

Education

HIGHER NITEC - Marine Engineering

Institute of Technical Education
03.2019

GCE 'O' Level Examination -

Siglap Secondary School
01.2016

GCE 'N' Level Examination -

Siglap Secondary School
01.2015

Skills

  • Microsoft Office (Word, Excel and PowerPoint)
  • AutoCAD
  • Professionalism and Etiquette
  • Customer Service
  • Valuable Team Player
  • Fast Learner
  • Capable in Multi-tasking
  • Ability to work under pressure

Languages

English
Malay

Appointedpositions

Sports Leader, Siglap Secondary School, 01/01/12, 12/01/16

Awards

  • GCE 'N' Level, 2015
  • GCE 'O' Level, 2016
  • Edusave Merit Bursary, 2019

Personal Information

  • Age: 25
  • Nationality: Singaporean

Timeline

Relief Programme Staff

Kidz Meadow Childcare & Development Centre
07.2024 - Current

Senior Patient Service Associate

KK Women's and Children's Hospital
04.2021 - 03.2024

Customer Service Sales Representative

Cotton On Singapore Pte Ltd
01.2019 - 03.2021

Part-Time Counter Staff

Twelve Cupcakes Pte Ltd
12.2018 - 03.2019

Intern

Seastar Marine Supply Pte Ltd
03.2018 - 08.2018

Service Ambassador

Sentosa Leisure & Management Pte Ltd
05.2017 - 02.2018

Retail Assistant

Marks & Spencer SG
10.2016 - 01.2017

HIGHER NITEC - Marine Engineering

Institute of Technical Education

GCE 'O' Level Examination -

Siglap Secondary School

GCE 'N' Level Examination -

Siglap Secondary School
NUR SYAHIRAH IMAN BTE IMRAN