Nur Iffah Shaharrudin
Summary
I am seeking a position in your organization with foundational knowledge in Human Resource With Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive, hoping to be a part in the World's leading Financial organization.
Overview
9
9
years of professional experience
Work History
Patient Service Assistant
National University Hospital
04.2020 - Current
- Assisted in minimizing appointment cancellations through proactive confirmation calls and follow-up reminders.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
- Improved patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
Intern
Educare Human Capital Private Limited
03.2018 - 07.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Patient Services Assistant
Woodlands Polyclinic(NHGP)
10.2015 - 12.2015
- Assisted in the implementation of a new appointment reminder system, reducing no-show appointments and improving overall clinic efficiency.
- Checked registrations and pay codes for next day's appointments.
- Assisted in maintaining a clean and welcoming environment for patients, ensuring optimal comfort during their visits.
- Enhanced overall efficiency of the practice by cross-training in various administrative roles, ensuring seamless coverage during staff absences or high-volume periods.
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Took and recorded patients' vital signs, documenting in medical charts.
Education
Diploma - Human Resource With Psychology
Republic Polytechnic
Sinagpore05.2019
Higher Nitec - Human Resource And Administration
Institute of Higher Education
Singapore04.2016
Skills
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Multitasking
- Organizational Skills
- Active Listening
- Interpersonal Skills
- Candidate Sourcing
Team Projects
- Final Year Project: Gamification October 2018- February 2019
- Social Innovation Relay May 2015-June2015
- International Trade Challenge May 2015-June2015
Timeline
Patient Service Assistant
National University Hospital
04.2020 - Current
Intern
Educare Human Capital Private Limited
03.2018 - 07.2018
Patient Services Assistant
Woodlands Polyclinic(NHGP)
10.2015 - 12.2015
Diploma - Human Resource With Psychology
Republic Polytechnic
Higher Nitec - Human Resource And Administration
Institute of Higher Education
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