Nur' Hazwani Mohamed Eusope
Singapore
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Experienced and proactive clinic professional with over 10 years of experience in healthcare operations, patient services, and administrative support. Skilled in managing day-to-day clinic activities, ensuring regulatory compliance, and supporting doctors and staff to deliver efficient and patient-centered care. Proven ability to coordinate locum arrangements, handle licensing renewals, manage doctor payments, and streamline operational workflows. Strong communication and organizational skills with a focus on service excellence and team collaboration.
Overview
15
15
years of professional experience
Work History
Assistant Manager (Clinical)
Integrated Health Plans (IHP)
03.2024 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands for four clinics in Singapore.
- Offered hands-on assistance to staff/patient, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reduced financial discrepancies by monitoring daily cash collection.
- Handle clinic licensing processes and renewals to ensure full regulatory compliance.
- Monitored and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Preparation of Doctor's roster daily, planning and coordinating in-house clinics and outsourced Doctor recruitment for the clinics.
Associate Clinic Manager
A Medical Clinic (Everton Park)
10.2023 - 02.2024
- Administrative duties at the designated clinic, including but not limited to registration of patients
- Dispensing of medication in accordance with the doctor(s)' instructions;
- Stocktaking and ordering of medical supplies;
- Assisting with health screenings and medical examinations;
- Assisting with billing processes, including verifying insurance coverage, processing and handling patient payment
- Adhering to relevant healthcare regulations, maintaining patient confidentiality and privacy, and following clinic policies and procedures
- Clinic operations – ensure the clinic is in tip-top condition for patients’ visits, ensure instruments are well-prepared.
Interim Manager/Supervisor
Asia First Medical Clinic
10.2022 - 09.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed overstocking, restocking and inventory control procedures during clinic operating hours.
- Supervised running of clinic, reported issues and escalated those that required further assistance.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth daily clinic operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Assistant Manager
Integrated Health Plans (IHP)
10.2015 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands for four clinics in Singapore.
- Offered hands-on assistance to staff/patient, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reduced financial discrepancies by monitoring daily cash collection.
- Monitored and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Preparation of Doctor's roster daily, planning and coordinating in-house clinics and outsourced Doctor recruitment for the clinics.
Enrolled Nurse
Ezyhealth Pte Ltd
10.2012 - 09.2015
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Replenished spaces with fresh linens for clinic use.
- Assisted with documenting clinic activities and updated medical records.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Helped front desk staff register and process patients.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
Enrolled Nurse
Raffles Hospital
01.2011 - 10.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Trained the trainers -
Singapore Polytechnic
Phlebotomist - undefined
Temasek Polytechnic
01.2019
Nursing - undefined
ITE College East
01.2009
NITEC - Electronic (Wafer Fabrication)
ITE College Central (Yishun)
01.2007
GCE Normal Level - undefined
Hong Kah Secondary School
01.2005
Primary School Leaving Examination - undefined
Yung An Primary School
01.2001
Skills
- Electronic Medical Records Management (Plato)
- Office Operations
- Payment Collection
- Operational Standards
- Employee Performance Reviews
- Operational Efficiency
- Confidential Records Management
- Workflow Processes
- Office Organization
- Storage Organization
- Records Management Systems
- Office Supplies and Inventory
- Staffing Requirements
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Phlebotomy
Timeline
Assistant Manager (Clinical)
Integrated Health Plans (IHP)
03.2024 - Current
Associate Clinic Manager
A Medical Clinic (Everton Park)
10.2023 - 02.2024
Interim Manager/Supervisor
Asia First Medical Clinic
10.2022 - 09.2023
Assistant Manager
Integrated Health Plans (IHP)
10.2015 - 09.2022
Enrolled Nurse
Ezyhealth Pte Ltd
10.2012 - 09.2015
Enrolled Nurse
Raffles Hospital
01.2011 - 10.2012
Phlebotomist - undefined
Temasek Polytechnic
Nursing - undefined
ITE College East
NITEC - Electronic (Wafer Fabrication)
ITE College Central (Yishun)
GCE Normal Level - undefined
Hong Kah Secondary School
Primary School Leaving Examination - undefined
Yung An Primary School
Trained the trainers -
Singapore Polytechnic