Summary
Work History
Education
Skills
Timeline
Generic

Nur Firzanah

Summary

Experienced in delivering exceptional service in fast-paced establishments, seeking a transition into a new field. I have honed communication and problem-solving skills in dynamic environments, thriving under pressure. With a strong focus on delivering high-quality customer experiences, I consistently achieve guest satisfaction while efficiently managing diverse tasks. A reliable team player, I adapt quickly to changing needs and maintain a positive attitude. My expertise in communication and problem-solving will undoubtedly contribute effectively in my new role.

Work History

Food and Beverage Server

Pepper Lunch
01.2024 - 03.2024
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels
  • Reduced wait times for customers by efficiently managing table turnover and coordinating with host staff on seating arrangements
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences

Education

O-Levels -

Boon Lay Secondary School

Hotel And Hospitality Management -

Republic Polytechnic

Skills

  • Setup
  • Customer service
  • Order entry
  • Payment processing
  • Opening and Closing
  • Cashier
  • Multitasking
  • Professionalism
  • Adapting to fast pace

Timeline

Food and Beverage Server

Pepper Lunch
01.2024 - 03.2024

O-Levels -

Boon Lay Secondary School

Hotel And Hospitality Management -

Republic Polytechnic
Nur Firzanah