Resourceful and dynamic professional with extensive hands-on experience in high-volume retail operations, customer service, technical support, and administrative coordination. Currently pursuing a Diploma in Design & Media (Digital Entertainment and Events), with a growing passion for event production, creative content support, and audience engagement. Proven ability in creative problem-solving, team leadership, and driving efficiency across diverse operational environments
Overview
10
10
years of professional experience
Work History
Platoon IC and Section Commander (Reservist)
Singapore Civil Defence Force (SCDF)
11.2023 - Current
Appointed as Platoon IC and Section Commander for the Public Shelter and Resilience Unit, demonstrating advanced leadership and communication skills in a critical command structure.
Responsible for establishing and maintaining incident charts at Command Posts (e.g., MRT or carpark shelters) during wartime exercises.
Managed the rapid mobilization and demobilization of personnel, ensuring the unit could be on standby within a 4-hour activation window.
Retail & Content Assistant
Rs Mode SG, Woodlands Harvest
10.2025 - Current
Supports e-commerce fulfillment by assisting with content creation and efficient packing of customer orders from Shopee and TikTok Seller Centre.
Manages core e-commerce platforms including Shopify, Shopee, and TikTok Seller Centre, learning inventory and order management workflows.
Conducts regular inventory checks, stock replenishment, and handles Point of Sale (POS) and receipt systems for daily showroom operations.
Admin Specialist / Senior Discipline & Security Support
Singapore Civil Defence Force (SCDF)
10.2020 - 10.2022
Managed end-to-end administrative workflows, ensuring high data accuracy and efficient organizational planning.
Appointed as Branch IC and Assistant Duty Officer during 12 and 24-hour shifts, supporting the Duty Officer in large-scale fire incidents or providing critical frontline duty backup.
Enforced discipline, rules, and regulations, including managing confinement administration.
Sales Assistant
Sports Fashion Pte Ltd, Queensway Shopping Centre
02.2023 - 10.2024
Delivered consistently high levels of customer service in a fast-paced sportswear retail environment.
Maintained visual merchandising standards and efficiently managed stock replenishment to ensure store readiness.
Sport Advisor
Decathlon Singapore, Joo Koon
01.2019 - 09.2020
Provided expert product advice to customers on a wide range of sports equipment and apparel.
Supported the store’s transition to a cashless POS system and mobile app payment during COVID-19, ensuring operational continuity.