NUR FIRDAUS BIN ZULKIFLI
Summary
Resourceful and dynamic professional with extensive hands-on experience in high-volume retail operations, customer service, technical support, and administrative coordination. Currently pursuing a Diploma in Design & Media (Digital Entertainment and Events), with a growing passion for event production, creative content support, and audience engagement. Proven ability in creative problem-solving, team leadership, and driving efficiency across diverse operational environments
Overview
10
10
years of professional experience
Work History
Platoon IC and Section Commander (Reservist)
Singapore Civil Defence Force (SCDF)
11.2023 - Current
- Appointed as Platoon IC and Section Commander for the Public Shelter and Resilience Unit, demonstrating advanced leadership and communication skills in a critical command structure.
- Responsible for establishing and maintaining incident charts at Command Posts (e.g., MRT or carpark shelters) during wartime exercises.
- Managed the rapid mobilization and demobilization of personnel, ensuring the unit could be on standby within a 4-hour activation window.
Retail & Content Assistant
Rs Mode SG, Woodlands Harvest
10.2025 - Current
- Supports e-commerce fulfillment by assisting with content creation and efficient packing of customer orders from Shopee and TikTok Seller Centre.
- Manages core e-commerce platforms including Shopify, Shopee, and TikTok Seller Centre, learning inventory and order management workflows.
- Conducts regular inventory checks, stock replenishment, and handles Point of Sale (POS) and receipt systems for daily showroom operations.
Admin Specialist / Senior Discipline & Security Support
Singapore Civil Defence Force (SCDF)
10.2020 - 10.2022
- Managed end-to-end administrative workflows, ensuring high data accuracy and efficient organizational planning.
- Appointed as Branch IC and Assistant Duty Officer during 12 and 24-hour shifts, supporting the Duty Officer in large-scale fire incidents or providing critical frontline duty backup.
- Enforced discipline, rules, and regulations, including managing confinement administration.
Sales Assistant
Sports Fashion Pte Ltd, Queensway Shopping Centre
02.2023 - 10.2024
- Delivered consistently high levels of customer service in a fast-paced sportswear retail environment.
- Maintained visual merchandising standards and efficiently managed stock replenishment to ensure store readiness.
Sport Advisor
Decathlon Singapore, Joo Koon
01.2019 - 09.2020
- Provided expert product advice to customers on a wide range of sports equipment and apparel.
- Supported the store’s transition to a cashless POS system and mobile app payment during COVID-19, ensuring operational continuity.
Service Crew
Dabba Street (Stuff’d Ventures)
One Kent Ridge
07.2025 - 10.2025
- Maintained food hygiene, operational efficiency, and customer satisfaction serving Halal cuisine.
Sales Associate
H&M
JEM
11.2022 - 01.2023
- Supported seasonal retail operations and provided styling advice.
Crew Member
Kiztopia
Westmall
11.2024 - 12.2024
- Ensured guest safety and managed visitor flow in an interactive playground environment.
Sales Assistant
SGFR Candy Store
Holland Village
11.2024
- Educated customers on product origins and dietary suitability.
Kitchen Crew
KFC
Jurong Spring
05.2017 - 11.2018
- Maintained kitchen efficiency and food hygiene during peak hours.
Engineering Intern
Quantum Automation Pte Ltd
PSA
09.2019 - 11.2019
- Assisted with site coordination and technical documentation for building automation system implementation.
Junior Technician (Internship)
CBM Pte Ltd
Hundred Trees Condominium
06.2015 - 08.2015
- Conducted maintenance inspections and supported building systems.
Education
Diploma - Design & Media (Digital Entertainment and Events)
Republic Polytechnic
05.2027
Higher Nitec - Facility Management
Institute of Technical Education, College West
04.2020
Personal Information
Nationality: Singaporean
Timeline
Retail & Content Assistant
Rs Mode SG, Woodlands Harvest
10.2025 - Current
Service Crew
Dabba Street (Stuff’d Ventures)
07.2025 - 10.2025
Crew Member
Kiztopia
11.2024 - 12.2024
Sales Assistant
SGFR Candy Store
11.2024
Platoon IC and Section Commander (Reservist)
Singapore Civil Defence Force (SCDF)
11.2023 - Current
Sales Assistant
Sports Fashion Pte Ltd, Queensway Shopping Centre
02.2023 - 10.2024
Sales Associate
H&M
11.2022 - 01.2023
Admin Specialist / Senior Discipline & Security Support
Singapore Civil Defence Force (SCDF)
10.2020 - 10.2022
Engineering Intern
Quantum Automation Pte Ltd
09.2019 - 11.2019
Sport Advisor
Decathlon Singapore, Joo Koon
01.2019 - 09.2020
Kitchen Crew
KFC
05.2017 - 11.2018
Junior Technician (Internship)
CBM Pte Ltd
06.2015 - 08.2015
Diploma - Design & Media (Digital Entertainment and Events)
Republic Polytechnic
Higher Nitec - Facility Management
Institute of Technical Education, College West