Nur Fazlinda Binti Kamalludin
Summary
To leverage my analytical skills and experience in a challenging environment, driving impactful outcomes in my role where I can maximize my potential.
Overview
7
7
years of professional experience
Work History
Front Office Associate
KINN Habitat (MGH Hospitality)
07.2024 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Front office (Guest Services Agent)
Singapore Marriott Tang Plaza Hotel
09.2023 - 02.2024
- Company Overview: (Internship Programme for Diploma).
- Gained expertise in using the hotel check-in system (Opera).
- Developed confidence for check-in/out processes as well as billings.
- Contributing to the overall success and positive guest experiences.
- Self-discipline in providing high quality work.
- Upholding professional etiquette in hospitality industry.
- An experience in communicating with people of various ethnics and background.
Sales Associate
BATA Shoes Pte Ltd
06.2018 - 2024
- Ability to use the POS system to checkout customers’ purchases.
- Attended to customers’ needs and wants.
- Worked as a team to help one another achieve sales objectives.
- Ability to multitask during peak season.
Check-in Agent
Intercruises Shoreside & Port Services
12.2020 - 02.2021
- Company Overview: (Internship Programme for ITE).
- Gained expertise in using the cruise check-in system (Fidelio) and printing room cards for guests.
- Developed confidence in checking guests’ personal documents (Passport, Visa).
- Demonstrated excellent customer service to assist with customer queries.
Education
Diploma - Hospitality and Tourism
Temasek Polytechnic
07.2025
Higher NITEC - Passenger Service
Institute of Technical Education
04.2021
NITEC - Business Services
Institute of Technical Education
12.2020
GCE 'N' Level Certificate - undefined
Whitley Secondary School
01.2017
Skills
Basic Computer Skills
First Aider
Digital Communication and Customer Relationships
Problem Solving
Opera Cloud
Igloohome
Awards
2018 Edusave Certificate of Academic Achievement, 2019 Edusave Certificate of Academic Achievement, 2021 Edusave Certificate of Academic Achievement
Timeline
Front Office Associate
KINN Habitat (MGH Hospitality)
07.2024 - Current
Front office (Guest Services Agent)
Singapore Marriott Tang Plaza Hotel
09.2023 - 02.2024
Check-in Agent
Intercruises Shoreside & Port Services
12.2020 - 02.2021
Sales Associate
BATA Shoes Pte Ltd
06.2018 - 2024
GCE 'N' Level Certificate - undefined
Whitley Secondary School
Diploma - Hospitality and Tourism
Temasek Polytechnic
Higher NITEC - Passenger Service
Institute of Technical Education
NITEC - Business Services
Institute of Technical Education
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