Nur Farissa
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
2
2
years of professional experience
Work History
Health Information Management Associate
Changi General Hospital
01.2025 - Current
- Managed the release of medical information requests from patients, insurance companies, legal entities, and other authorized parties while adhering to strict confidentiality guidelines.
- Collaborated with interdisciplinary healthcare teams to facilitate accurate documentation and reporting for optimal patient care.
- Facilitated seamless communication between healthcare providers by ensuring accurate transfer of pertinent medical records during patient transitions across care settings.
- Streamlined electronic medical record systems by optimizing organization and accessibility of patient information.
Retail Sales Associate
Deen Dunya Pte Ltd
01.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensure that the store hits the monthly sales target
- Keep the store neat and tidy and welcome customers with proper customer service
Customer Service Officer
Public Service Division
06.2023 - 09.2023
- It was a 10 weeks internship with the PSD Team.
- I was tasked to handled different enquiries from people based on their CPF, HDB, Singpass etc
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
Certificate of NITEC in Business Services - Business Services
Institute of Technical Education
Singapore02-2024
No Degree -
East Spring Secondary School
Singapore12-2021
No Degree -
Tampines Primary School
12-2017
Skills
- Medical billing experience
- Team collaboration
- Customer service
- Problem-solving
- Time management
- Customer assistance
- Customer engagement
- Retail sales
- Product knowledge
- POS system operation
- Sales expertise
Timeline
Health Information Management Associate
Changi General Hospital
01.2025 - Current
Retail Sales Associate
Deen Dunya Pte Ltd
01.2024 - 08.2024
Customer Service Officer
Public Service Division
06.2023 - 09.2023
Certificate of NITEC in Business Services - Business Services
Institute of Technical Education
No Degree -
East Spring Secondary School
No Degree -
Tampines Primary School
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